Back Office Sales Executive

About Polka Tots

Polka Tots is a kids’ fashion & lifestyle brand / baby products company. We are committed to delivering high-quality products/services and creating delightful customer experiences.

Key Responsibilities:

• Make outbound calls to potential and existing customers to promote Polka TOTs’ products/services.
• Handle inbound inquiries, provide product/service information, and resolve customer queries.
• Maintain and update customer databases with accurate details of calls and follow-ups.
• Convert leads into sales by effectively pitching the offerings.
• Achieve daily/weekly/monthly call and sales targets.
• Follow communication scripts and guidelines to maintain professionalism and brand tone.
• Build and maintain positive relationships with customers to encourage repeat business.
• Coordinate with the sales and marketing team for lead management and feedback.

Requirements & Skills:

• Minimum qualification: 12th Pass / Graduate (any stream).
• Proven experience as a telecaller, telesales representative, or similar role (preferred).
• Excellent communication skills in Hindi and English (knowledge of regional languages is a plus).
• Strong persuasion and negotiation skills.
• Ability to handle rejection and remain motivated.
• Basic computer knowledge (MS Office, CRM tools).
• Customer-oriented mindset with patience and problem-solving ability.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹18,706.65 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

• B2B sales: 2 years (Required)
• Direct sales: 2 years (Required)

Language:

• Hindi (Preferred)
• English (Required)

Location:

• Ahmedabad, Gujarat (Required)

Work Location: In person