Back Office Executive

Company Description

Saru Silver Alloy Private Limited is the leading manufacturer of Silver Brazing Alloys,Copper Brazing Alloys, Brass & Bronze Brazing Alloys & Fluxes in India & Asia. With cutting-edge technology and a highly skilled workforce, Saru Silver produces world-class brazing alloys & fluxes and is a preferred partner amongst its global customers. The company holds certifications like ISO 9001-2015 ,ISO 14001:2015 and ISO 45001:2018, and caters to industries such as Automobiles, Railways,HVAC, Oil& Gas, Motors and Pump and Defence.

Role Description

This is a full-time on-site role for a Back Office Executive at Saru Silver Alloy Private Limited in Meerut, UP, India. The Back Office Executive will be responsible for back office operations, communication, Logistics and sales - related tasks on a day-to-day basis.

Key Responsibilities:

• Customer Communication: Handle customer inquiries and communications through email, providing timely and accurate information regarding orders, products, and services.
• Work Order Issuance: Generate and issue work orders based on customer requests, ensuring accurate details and timely processing.
• Order Management: Oversee the complete order lifecycle, from order creation to tracking and fulfilment, ensuring that customer expectations are met and orders are dispatched on time.
• Customer Account Maintenance: Create, update, and maintain customer records in the system, ensuring data accuracy and up-to-date information.
• Sales Target Achievement: Work collaboratively with the sales team to meet individual and team sales targets through efficient order processing and proactive customer support.
• Dispatching: Coordinate and oversee the dispatching of products, ensuring timely delivery and proper documentation.

Qualifications

• A Bachelor’s/Master's degree in Business Administration, Operations Management, or a related field is preferred.
• Minimum of 2 years of experience in sales and operations
• Back Office Operations and Office Operations skills
• Strong written and verbal communication abilities
• Proficiency in MS Office suite(Excel, Word, Outlook etc)
• Excellent organizational skills
• Ability to multitask and prioritize
• Experience in a similar role is an advantage

Benefits:

• Fixed Shift
• Salary: as per knowledge and experience