Back-end Executive

Careergate Solutions

0 - 31 years

0 Lacs

Central Business District Belapur, Navi Mumbai

Posted:1 day ago| Platform: Apna logo

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Skills Required

chat retention service management tracking empathy documentation collaboration support logistics report

Work Mode

Remote

Job Type

Full Time

Job Description

Handle Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person interactions. Problem Resolution: Identify customer issues and provide effective solutions, ensuring customer satisfaction and retention. Product/Service Knowledge: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to provide accurate information. Order Management: Assist customers with placing, tracking, modifying, and canceling orders or services. Complaint Handling: Manage customer complaints with empathy and patience, aiming for a positive resolution in line with company guidelines. Documentation: Accurately record customer interactions, issues, and resolutions in the company’s customer management system. Follow-Up: Ensure timely follow-ups on customer requests and unresolved issues until a satisfactory resolution is achieved. Team Collaboration: Work closely with other departments such as sales, technical support, and logistics to address customer needs. Feedback Collection: Gather customer feedback and report recurring issues or improvement opportunities to management. Maintain Professionalism: Uphold a courteous, positive, and professional demeanor in all customer interactions, representing the brand effectively.

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Careergate Solutions

www.careergatesolutions.com

Human Resources Services

Jobtown

11-50 Employees

35 Jobs

Key People

John Doe

CEO
Jane Smith

Head of Career Coaching
Emily Johnson

Marketing Director

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Back-end Executive