BA Professional - TELCO

Virtusa

7 - 12 years

10 - 14 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

solution architect use cases saas design business processes onboarding user stories maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Apply business acumen, technical, and declarative skills to quickly assess, diagnose, and design digital monetization solutions that solve our customertoughest business challenge
Lead customer through the discovery process to understand their pain points and define business configuration to deliver client requirements
Document user-centered requirements relevant to achieving the customergoals and objectives
Provide sound consulting guidance related to best practices, adoption, platform development, and leveraging 3rd parties to streamline current and future business processes
Effectively communicate insights and plans to cross-functional teams
Construct workflow diagrams and charts
Guides the customer thorough delineation of personal preferences or other non-essential modifications and core business needs
Translates business requirements to technical requirements while balancing them between whattechnically feasible and financially and functionally reasonable
Identify customer requests or questions that are not addressed by the SaaS solution and provide appropriate responses; guiding b ack to OOTB capabilities
Facilitate and guide customer workshops while managing to the contracted service definitionPresent and propose business solutions that match out current product/solution capabilities
Lead the customer through the enhancement intake and deliver process
Collaborates with the project solution architect to create the Blueprint Document as part of the customerinitial onboarding process
Manage any changes through the Service or Change request process
May coordinate and facilitate UAT and end-to-end testing
Assist in the definition of user stories and acceptance criteria for each functional business requirement
Provide system validation procedures, maintenance reports, deactivation plans, and other documents, plans and reportsIs knowledgeable on use cases and continually
verify the requirements and reject implementations that do not advance the business goals and objectives

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