B2B Service Manager

Position: B2B Service Manager Location: Mumbai, Maharashtra Experience: 3–5 years in B2B service management Role Overview: We are looking for a proactive and skilled B2B Service Manager to manage and grow relationships with our business partners. The ideal candidate will have a strong foundation in B2B service management, preferably within the financial services or fintech industry, and a passion for delivering exceptional partner experiences. Key Responsibilities: * Manage and strengthen relationships with B2B partners through digital and direct engagement. * Develop and implement strategies to enhance partner engagement, satisfaction, and retention. * Coordinate with cross-functional teams to ensure efficient and seamless service delivery. * Monitor market trends and competitor activities to identify opportunities for growth and improvement. * Lead digital partner acquisition initiatives to expand the partner base and enhance the service ecosystem. Key Requirements: * 3–5 years of experience in B2B service management, ideally within financial services or related sectors. * Excellent interpersonal, communication, and negotiation skills. * Ability to operate effectively in a dynamic, fast-paced, and entrepreneurial environment. * Experience in managing digital tools and platforms to support partner engagement and service operations. Show more Show less