Job
Description
As an IBM B2B Integration (Sterling Data Exchange) Delivery Architect, you would be responsible for the below:
Be a trusted advisor to the customer and guide them through the journeyReview and understand the customer as-is situation, pain points and specific needs/ requirementsProvide best-in-class solutions and subject matter expert (SME) assistanceGuide and implement strategy to transform customer business needs into a technically viable solutionImplement solutions within defined architectural guardrails, principles and frameworkWork on Installation, Configurations and Customization of the solutionSupport validation and deployment (On-premise or Cloud or Hybrid)Analyze and resolve issues - working with Product Support, if neededAssist with upgrades, migrations, health checks, performance testing and tuning activitiesDevelop the breadth and depth of expertise around SDE portfolio. Keep abreast of changes in roadmap, documentation, new roll outs, featuresHelp achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPSBe the central point of connect across various teams working on the solutionAct as a mentor to junior engineers and guide them on IBM B2Bi technologyAs an experienced practitioner, you would be required to continuously learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations.
Required education Bachelor's Degree Required technical and professional expertise # 5 to 8 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions:IBM Sterling B2B Integrator (B2BI)IBM Sterling File Gateway (SFG)IBM Sterling Secure Proxy (SSP)IBM Sterling External Authentication Server (SEAS)IBM Sterling Control Center Monitor (ICC/ CCM)# Readiness and experience playing remote and/ or customer-facing SME roles within and outside India
# Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus # Solution, Consulting and Domain skills Strong Map and Business Process developmentExperience with Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistanceExperience with Upgrades and Migrations, Deployments (on-premise or cloud, containerized)Experience with Agile delivery practices and toolsHands-on experience with Installation and Configuration, Environment setup, application of ifixesExperience with engaging Product Support/ Engineering for raising and resolving product related issuesAbility to work independently as an SME, or under the guidance of Architect/Lead or any other IBM SME if assigned.
# Technology and Domain Expertise
Programming familiarityJava, XML, XSLT, XPath, JSON, JavaScript, REST APIsOperating SystemsLinux/RHEL, Unix, Windows & ScriptingDatabasesDB2, SQL Server, OracleEDI StandardsX12, EDIFACT, ODETTE, SWIFT, HIPPA etc in Financial Services, Healthcare etc domainsCommunication protocols (FTP/SFTP/AS2 etc)Certificates & Encryption (PGP) # General skills Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilitiesGood communication skills - being proactive about weekly status, update on issues or defectsPrepare and provide client presentations including demos as per project requirementPossess innovative and growth mindset. Keen to explore, learn new things and share/apply them to solve problemsWorks well with team.
Preferred technical and professional experience # Knowledge of below IBM Sterling Data Exchange products:IBM Sterling Connect:Direct (CD) - Secure+, WebServicesIBM Sterling Control Center Director (CCD)IBM Sterling Global Mailbox (GM)IBM Sterling Partner Engagement Manager (PEM)IBM Transformation Extender/ Advanced (ITX/ ITXA)# Knowledge and familiarity with:Cloud (AWS/Azure/GCP/OCI/IBM Cloud/Rancher etc)Containerization (Docker, Kubernetes)DevOps and CI/CD toolchain (Ansible, Azure DevOps, Chef)Automated deployments on Cloud and ContainersAI-ML, Generative AI (LLM) and PythonOpen Source Software/ toolsz/OS deployments