AVP - Operations

Role Overview: As a Transaction Operations Manager, you will be responsible for overseeing the orders management, transaction data management, brokerage rate structure management, brokerage receipt & reconciliation, regulatory compliance & audit, and process improvement & team leadership within the organization. Key Responsibilities: - Track the orders being executed, both online and offline. - Provide support in case of any order failure. - Drive automation for order processing, reconciliation, and reporting. - Drive automation for communication of order status to different stakeholders. - Supervise acquisition, validation, and systematic management of client investment transactions from multiple product providers. - Oversee reconciliation of transaction feeds with internal systems and resolve exceptions. - Drive automation for transaction processing, ensuring scalability and minimal manual intervention. - Maintain database of brokerage rates and incentives to be received from Product providers. - Analyze increase / decrease in rate structures and provide inputs to the Product team. - Track rates being offered by competitors and generate analysis. - Lead monthly/quarterly reconciliation of brokerage/commission receipts from all manufacturers, ensuring alignment with business generated. - Analyze variances in brokerage received vs. expected and initiate corrective actions with product partners. - Oversee timely disbursement of brokerage to all network partners; address disputes and resolve escalations. - Ensure adherence to SEBI, IRDAI, RBI, and internal policies through process controls and documentation. - Maintain audit-ready, well-organized records for all transaction and brokerage-related activities. - Recommend and implement process enhancements for data and brokerage handling, leveraging technology and best practices. - Collaborate with IT/Finance/Business teams to ensure smooth integration of new systems and updates. - Mentor and develop the transaction operations team to raise standards and drive operational excellence.,