AVP - Operations Relationship Manager (ORM)

Company Description:

Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and convenience for our customers. Recognized as a Great Place to Work for four consecutive years, we foster a positive work environment.

AVP - Operations Relationship Manager (ORM)

Location-

Designation- AVP - Operations Relationship Manager.

Key Responsibilities:

💼 End-to-end process excellence in onboarding, underwriting, issuance, servicing, claims & grievance redressal.

📊 SLA & TAT governance with daily/weekly/monthly MIS insights.

⚙️ Digitization & automation initiatives: Vymo, ENACH, Digiserve, WhatsApp BOT & IVR.

🤝 Seamless partner experience through deep collaboration with Sales, Underwriting & Customer Service teams.

🔍 Quality control through audits, documentation reviews & Six Sigma-based optimizations.

Qualifications:

✅ 12–15 years in life insurance or banking operations (branch/HO).

🎓 MBA (Ops/Finance preferred), Six Sigma Green/Black Belt, Licentiate/Associate (III) bonus points.

💡 Excellence in stakeholder management, MIS reporting & digital ops tools.