AVP Mgr-Systems Engineering

Job Description

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering & Technology Experience Level: Experienced Hire Skills and Competencies Highly motivated and driven, proven track record of innovation and execution resulting in Operations excellence. Effective people leadership, talent development and management . Proven technical leadership in major incident recovery and mitigation of service. Highly experienced in operations and support of hybrid infrastructure OnPrem (Dell/VmWare) and cloud services (AWS, Azure, GCP) . Experience managing Enterprise Virtualization/Storage infrastructure in production environment VMware vSphere, ESXi, vCenter, AND Nutanix AHV virtualization technologies SAN products - PowerMAX & PowerFlex NAS products - PowerScale & Unity Backup products - PowerProtect & Avamar Working Network Knowledge - TCP/IP, Subnets, DNS etc Working Operating Systems - Windows File Share (SMB), Linux (NFS) Experience in PowerShell/python scripting and automation using Ansible platform Experience of vulnerability remediation employing Qualys or other vulnerability management products Expertise in driving incident and change ITIL processes using ServiceNow. Ability to manage multiple priorities and respond to urgent issues effectively. Customer focused & solutions driven Exceptional written and verbal communication skills. Education Relevant certification in Operating Systems OR Network Responsibilities Drive innovation and execution, incorporating continuous improvement and efficient resource management, resulting in Operations excellence. Manage Moody s Hybrid Cloud Infrastructure Operations by leading team that spans across countries in a "follow the sun" model. Owns and leads service recovery from major incidents and facilitates mitigation within the SLO targets. Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Co-ownership of global risk & control program execution to de-risk Virtualization and Storage infrastructure. Joint responsibility of Disaster Recovery procedures and exercises with application and service management. Contributes to technology roadmaps by partnering with Engineering and Architecture functions. Work with PMO, business and technology in efficient resource management to deliver projects within budget and timelines. Provide inputs and operational data for effective tracking, evaluating, and reporting of projects and services. Resolve service quality/satisfaction issues raised by downstream consumers and ensure high-priority/escalated issues are addressed in a timely manner. Execute hiring and people strategy for the TSG organization across capability centers Advise senior management on matters related to service quality, service development, budgets, personnel, and new opportunities. Ensure the team understands, accepts, and supports TSG goals and objectives. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. The Technology Services Group (TSG) are seeking an experienced Technical Manager to join our global Operations team focused on enabling Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) architectures. You will work closely with internal business partners, architects, network, cyber-security and other groups to understand project requirements and deliver scalable, reliable solutions. The successful candidate will lead the implementation of our vision for software-defined infrastructure, where automation, orchestration, and dynamic elasticity are employed to achieve high levels of service quality and time to market Service Level Objectives.