AVC:Virtual RM-Priority

About Axis Virtual Centre

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experienceAbout the RoleVirtual Relationship Managers act as the single point of contact for customer s banking requirements are responsible for the cross selling (assets) business of the bank by exploring business opportunities from existing customers of the Bank. The Virtual RM is situated in the Axis Virtual Centre and is responsible for selling loan products and services to customers based on their needs through remote digital media viz. phone call, email. They are also responsible for ensuring extremely efficient servicing of requests to create a superior customer experienceKey ResponsibilitiesEnsure achievement of the set target of revenue (IPG and other cross sell) from the mapped set of customers associated to themProvide premium customer service delivery to their mapped Priority portfolio.Responsible for CASA deepening, NTB lead generation and for providing assistance in NDIAS servicesResponsible for up selling, cross- selling, providing regular market information and updates to the customersManage the Priority portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs.Achieve the monthly assigned revenue targets through effective cross- sales generating Fee income across Investment, Assets, Cards and Liability products.Effectively utilize all applications, tools, and databases used to process transparent end to- end client support.Strictly adhere to internal control policies and ensure that the organizations activities are carried out in accordance with all regulatory, legal, and governmental regulationsQualificationsGraduate or Post graduate from a recognized institution.2- 5 years relevant role/ BFSI sector.Role ProficienciesProficiency in systems related to Banking transactions and services.Good communication skills in both English and local language.Excellent lead generation and conversion skill.Ability to handle pressure and meet deadlines.Ability to successfully work as a part of a team.High sales orientation to meet the sales targets consistently.Strong willingness to work in Relationship Management; Banking operations and products including investment products Prior experience in Sales.Knowledge of Mutual Fund, Life insurance, General insurance, PMS and structure products.Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"