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AVC:SKY - Service RM

AVC:SKY - Service RM

Axis Bank

7 - 10 years

9 - 12 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

service level interpersonal skills client satisfaction bfsi mis client engagement process re-engineering customer service

Work Mode

Work from Office

Job Type

Full Time

Job Description

AVC:SKY - Service RM
INTERNAL USAGE: No of Vacancies: 1 Manager: AVC:SKY - Service Head Is a Team leaderNo Team Size: NA Grade: DM/Manager/Senior Manager Business: Retail Banking Department: Axis Virtual Centre Sub-Department: Location: Mumbai, Gurgaon, Pune, Bangalore , Chennai About Axis Virtual Centre Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell

About the Role
The AVC:SKY - Service RM is responsible to provide services to enhance client satisfaction levels and ensure compliance to policies and procedures Actively tracking all Service level indicators such as NPS score Ensuring proactive HNI client engagement to ensure client satisfaction Tracking Problem Incidences reviewing Ensuring NIL presidential, Regulatory and Senior Management escalations for the unit Handling escalated issues / complaints for the units Client Obsession - Listen to customers, Act & Fix issues and Delight in every interaction Driving service initiatives / Process reengineering (2-3) Ensure clear communication of product and value propositions, quick and efficient query handling and quick turnaround for customer requests Effective escalation procedures to raise potential reputational risks and franchise issues Ensure consistent Cross Sell Referral from the team to enhance banks share of wallet Ensure high standards of ethics and have a clean year without any sales practice and compliance related violations Complete all relevant trainings & certifications for self and team before the due date Proactively tracking control MIS on large value transactions, AML/ STR, NSDL & RFI Timely action and tracking on legal and regulatory notices for region Qualifications Graduate/ Post graduate from a recognized institute 7-10 years in a relevant role/ BFSI sector Role Proficiencies: Leadership Skills Multitasker & Go getter attitude Strong orientation to customer service Strong interpersonal skills Strong written and verbal communications skills Be self-driven and enthusiastic Product Knowledge Out of the Box thinker Expert in Client Experience values

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Axis Bank

Banking

Mumbai

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AVC:SKY - Service RM