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AV Engineer / Service Desk Engineer

AV Engineer / Service Desk Engineer

Guidehouse

2 - 4 years

4 - 5 Lacs

chennai

Posted:1 hour ago| Platform:

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Skills Required

training san erp staffing service desk user support talent management operations remote support technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence.

Level Description
- Entry to established level technical individual contributor - Assists with the implementation and executes on technical initiatives and solutions - May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication - Achieves operational targets within job area with direct impact on results - Executes daily work within existing procedures and guidelines - May influence other technical staff through explanation of facts, policies and practices related to job area - Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity
- Entry to established level technical individual contributor - Builds on knowledge of an industry or segment and works to deepen experience across a range of projects - Follows operating guidelines and identifies recommended enhancements in processes to improve effectiveness of job area - Works under close to limited supervision on small to midsize projects or assignments Leadership & Talent Management
- Requires general instructions for new lines of work or special projects - Assists with the implementation and executes on technical initiatives and solutions - Relies on limited experience and judgment to plan and accomplish assigned tasks and goals Knowledge & Experience
- Requires technical knowledge of job area typically obtained through advanced education combined with experience. - Requires a University Degree and minimum 2-4 years of prior relevant experience; some roles may require graduate-level education Master s or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree)

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AV Engineer / Service Desk Engineer