Automotive Service Advisor

Company Description

Candour Auto Tech Pvt. Ltd. renowned for its exceptional expertise in Automotive Aftermarket Service, Advanced Automotive Diagnostics and Solution delivery to European Automobiles.

Role Description

This is a full-time Automotive Service Advisor role located in Trivandrum, requiring on-site presence. The Automotive Service Advisor will be responsible for providing consultation on vehicle maintenance, ensuring customer satisfaction, coordinating automotive repairs, delivering exceptional customer service, and maintaining clear communication with clients.

Job Location

(Candidates from in and around Trivandrum preferred)

Experience

1 - 3 Yrs of Experience in Automotive domain as Service Advisor / Supervisor.

Qualifications

• Btech/BE or High school diploma in relevant field.
• Understanding of

  automotive systems, repairs, and maintenance

  (engine, brakes, transmission, electrical, etc.)
• Ability to

  interpret service manuals and diagnostic tools.

• Experience with

  estimating repair costs and service times

• Strong

  verbal and written communication

  skills with ability to explain technical issues to customers in

  layman’s terms.

• Handling customer complaints and conflict resolution. Sales and upselling skills for recommending additional services.
• Ability to manage

  appointments, invoices, and work orders.

• Experience in

  scheduling, workflow management, and quality control.

  Ability to

  lead, train, and motivate

  a team of service crew and technicians.

Pay Scale

1.5 LPA - 2.2 LPA as per expertise.