A Service Advisor in an automobile workshop plays a crucial role in ensuring customer satisfaction and efficient service delivery. Here are some key responsibilities: 1. Customer Interaction: Greets customers, understands their service requirements, and explains the repair process. 2. Vehicle Inspection: Conducts vehicle inspections, identifies issues, and recommends necessary repairs or maintenance. 3. Estimating and Quoting: Provides accurate estimates for repairs, including costs and timelines. 4. Service Scheduling: Coordinates with technicians and customers to schedule service appointments. 5. Communication: Keeps customers informed about the status of their vehicle, any additional repairs needed, and estimated completion times. 6. Quality Control: Ensures that vehicles are serviced to high standards and meet quality requirements. 7. Documentation: Maintains accurate records of vehicle inspections, repairs, and customer interactions. A good Service Advisor should have excellent communication skills, technical knowledge, and a customer-centric approach. They act as a liaison between customers and technicians, ensuring that both parties are satisfied with the service experience.

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Automotive Service Advisor