Automotive Service Advisor

As a Service Advisor at Bhagwat Associates in Solapur, you will play a crucial role in managing service consultations for our valued customers. Your primary responsibilities will revolve around interacting with customers, recommending necessary vehicle services, and cultivating long-lasting relationships. The ideal candidate for this position will possess a background in customer service, excellent communication abilities, and a willingness to take on additional administrative tasks when required by the company. You will be responsible for welcoming customers, understanding their service needs, and ensuring a seamless and professional service experience. By actively listening to customer concerns, assessing service requirements, and effectively communicating the importance of timely maintenance, you will play a key role in encouraging customers to invest in recommended services for optimal vehicle performance. In the realm of service coordination, you will be tasked with preparing detailed job cards that outline required services, associated costs, and estimated timelines. Collaborating closely with the service team, you will ensure efficient workflow and timely service completion while keeping customers informed on service status and offering guidance on additional services as necessary. Quality control and assurance will be a crucial aspect of your role, as you review serviced vehicles to ensure that all work meets high standards before being handed over to customers. Additionally, you will address any follow-up questions and gather feedback to drive continuous service improvement. Appointment management will also fall within your purview, as you schedule and confirm service appointments, optimize workshop capacity, and minimize wait times. Your organizational skills will be put to the test as you ensure that necessary parts and equipment are prepared ahead of appointments for maximum efficiency. In terms of qualifications and skills, we are seeking candidates with a Diploma/ITI or Engineering Degree in Mechanical/Automobile (preferred), along with a minimum of 1-2 years of experience in customer service, sales, or similar roles with direct customer interaction. Proficiency in Marathi and Hindi, strong persuasive communication skills, and a customer-centric approach are essential. Additionally, your flexibility, organizational abilities, basic computer skills, and problem-solving mindset will be invaluable assets in this role.,