Job Title: Automations & Professional Services Engineer Location: Remote (LATAM) Employment Type: Full-Time Working Hours: 9-5pm EST About The Company We are a Resilience Service Provider (RSP) on a mission to protect organizations from ransomware, data breaches, and other threats through a full suite of cybersecurity, IT, and automation services. Our clients—ranging from internal IT teams to cybersecurity partners and businesses of all sizes—rely on us to keep them resilient in the face of evolving digital risks. Role Overview We are seeking a highly technical and business-savvy RPA and Professional Services Engineer to join our growing Automations and Centralized Services Team. This role is hybrid in nature, combining client-facing consulting with technical engineering . You will work with small to mid-sized organizations to modernize their IT environments, automate business processes, and integrate AI solutions. The ideal candidate will have strong experience in cloud environments (like Azure and M365), RPA/low-code tools , and Python , with a deep understanding of JSON, SQL , and business workflows. You should be a “T-shaped” professional: strong in your technical depth but able to understand and communicate across other areas of the business. Key Responsibilities Client-Facing Cloud Engineering (Professional Services) – 50% Lead and support migrations from on-prem to cloud environments (e.g., Azure, SharePoint 365). Perform “lift-and-shift” cloud transitions including VM and SaaS onboarding. Integrate SaaS/PaaS platforms using tools like Make.com (Integromat), Power Automate, etc. Interface with client stakeholders to gather requirements and develop solutions. Support onboarding of business-critical tools and applications into secure, resilient environments. RPA & AI-Driven Business Automation – 50% Build low-code/no-code RPA workflows for business process automation. Create custom automations using Python (and optionally Java). Manipulate and transform data using JSON and SQL, and connect APIs across platforms. Engineer AI-assisted workflows using prompt engineering and available AI tools. Define architecture and hand-off points between automation, human input, and AI agents. Document requirements, build process flows, and present outcomes to both technical and non-technical stakeholders. Required Qualifications 3+ years of experience in automation engineering, RPA, or cloud infrastructure. Proficient in Python, with ability to write robust automation scripts. Experience working with JSON, SQL, and API integrations. Prior hands-on experience with RPA platforms (e.g., Make.com, UiPath, Power Automate, Zapier). Strong knowledge of Microsoft 365, Azure, and SharePoint Online. Demonstrated ability to lead client projects from discovery to delivery. Familiarity with prompt engineering and leveraging AI tools in workflow automation. Strong communication and consulting skills; comfortable gathering requirements and educating clients. Preferred Qualifications Experience with Java or other backend languages. Business operations or IT service experience. Security background or familiarity with resilient infrastructure practices. Previous experience working at an MSP, consulting firm, or B2B SaaS company. Show more Show less