Automation SME (Automation Subject Matter Expert) - Careers

Work Mode: Work From Office (WFO)

Experience: 2 6 Years

Joining Timeline: Immediate to 1 month

We are looking for an Automation SME who will be responsible for identifying, designing, and implementing automation solutions across IT processes. The ideal candidate should have strong technical expertise, hands-on automation experience, and the ability to collaborate with multiple teams to drive efficiency and process improvements.

Key Responsibilities

• Analyze existing IT processes and systems to identify automation opportunities.
• Design and develop automation solutions to improve operational efficiency.
• Lead technical workshops and provide SME-level guidance to team members.
• Mentor junior resources and support them in understanding automation best practices.
• Collaborate with operations, development, and business teams to gather requirements and translate them into effective automated workflows.
• Ensure automation solutions adhere to security, compliance, and performance standards.
• Troubleshoot and optimize existing automation scripts, workflows, and tools.
• Stay updated with emerging automation trends, tools, and frameworks to drive innovation.

Required Skills & Qualifications

• Bachelor s or Master s degree in Computer Science, IT, Engineering, or related field.
• 2 to 6 years of hands-on experience in automation (IT process automation, scripting, workflow automation).
• Strong understanding of IT infrastructure domains such as End User Support, ITSM, Network, Server, Cloud, Virtualization.
• Experience with scripting languages such as Python, PowerShell, Shell, or similar.
• Experience with automation tools or frameworks.
• Good understanding of ITIL processes and operational workflows.
• Excellent analytical, communication, and problem-solving skills.

Preferred Skills (Good to Have)

• Exposure to monitoring tools, ticketing systems, or ITSM platforms.
• Experience designing automated workflows in enterprise environments.
• Knowledge of DevOps practices or CI/CD pipelines.

Contact Person: Vinita Rahalkar

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