Automation Engineer Analytics and Automation

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Design, develop, and implement automation for ITSM workflows (e.g., incident, change, request management).
• Connect ITSM tools with other enterprise systems (monitoring, CMDB, cloud platforms, ticketing systems, chatbots).
• Write scripts (PowerShell, Python, JavaScript, etc.) to automate repetitive tasks. Use APIs, scripting, and orchestration tools for seamless data exchange.
• Develop custom automation modules or bots for service desk operations. Monitor automated workflows for performance and reliability.
• Continuously optimize automation to reduce SLA breaches and improve user experience.
• Ensure automation adheres to ITIL best practices and organizational policies. Support IT stakeholders across the organization.
• Research and implement AI/ML-based automation for predictive incident resolution and self-healing systems.
• Improve end-user experience through standardization. Ensure compliance with Nokia security policies.

Qualifications

• Degree in Engineering, Computer Science, or related field from recognized university
• 3-5 years of relevant professional experience
• Experience in programming in JavaScript (especially in programming of Service Now), PowerShell and Python
• Knowledge of Service Now and Integration Hub. Knowledge of Automated Test Framework is a plus.
• Knowledge of LDAP, Office365, Azure and Google Cloud Platform, databases, SQL language and relevant programming languages
• Experience with optimal interface development (REST, SOAP, Graph API), their monitoring and scalability
• Knowledge of AI tools and practical application of Machine Learning to speed-up automation processes

• Experience in international IT Delivery organizations is a plus
• Experience with desktop automation is a plus (NexThink, Systrack)
• Strong cross-functional skills, transcending across global teams