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1.0 - 5.0 years

2 - 5 Lacs

Navsari

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Role & responsibilities 1. Follow the instruction & procedure given in Entry- Exit SOP (Standard Operating Procedure) of Grade C, decartoning area and Grade B’ area. 2. Responsible a procedure for proper functioning or behaviour in aseptic area. 3. Follow the personnel hygiene practices in factory premises. 4. Follow the GMP (Good Manufacturing Practices) and GDP (Good Documentation Practices) as per given in SOP. 5. Responsible for monitoring of temperature, relative humidity and differential pressure. 6. Responsible for monitoring of differential pressure of laminar air flow units and pass boxes. 7. Responsible for handling of material movement in production area. 8. Responsible for maintain the document as per GDP and area as per cGMP. 9. Responsible for to maintain day to day records. 10. Responsible for training to new joining chemist, workers and operators for their respective job. 11. Carrying out the line clearance before starting the operation. 12. Responsible for planning of manufacturing as per availability of RM and PM. 13. Responsible for supervision of preparation and filtration of cleaning/ disinfectant solutions and fogging solutions. 14. Responsible for supervision of equipments/ machines and utility readyness before batch manufacturing. 15.Responsible for supervision of operation and cleaning of steam sterilizer, compounding vessel and holding vessel, vial washing machine, sterilization and depyrogenation tunnel, washing and drying and wrapping of garments and pass box and laminar air flow. 16. Responsible for supervision of handling of filters, filter integrity testing apparatus, silicon tubing, decartoning area and hose pipes and cleaning and wrapping of glassware, auxiliary items and machine parts. 17. Responsible for supervision of operation of pH meter and stirrer. 18. Responsible for supervision of aseptic process stimulation, post media fill cleaning and sanitization of machine and area as per procedure. 19. Responsible for destruction of media filled vials. 20. Responsible for supervision for general area cleaning and sanitization of grade ‘C’ and ‘D’ area and fogging activity of respective area. 21. Responsible for verification of load cell. 22. Responsible for verifying the handling of waste generated in production area. 23. Responsible for non viable particle count (online and offline) monitoring. 24. Recording the operation and cleaning details in batch manufacturing record and equipment uses log book. 25. Responsible for handling of equipment like homogenizer, rota evaporator, magnetic stirrer, ultrsonicator, pH meter and fogger. 26. Follow the procedure for dispensing room and responsible for RM and PPM dispensing and additional materials issuance. 27. Responsible for all data entry for batch manufacturing process in pharmacloud system. 28. Responsible for audit preparation and execution. 29.To undergo periodic medical checkup arranged by the company. 30.Performing the task assigned by the supervisor. 31. Reporting regarding unsafe act/ unsafe condition/ accident/ incident to supervisors. Preferred candidate profile Candidate Should have Exposure of Pharma Injectable Plant. Candidate Should well familiar with Pharma Guidelines. Candidate should have good Verbal and Written Communication Willing to Relocate in Navsari, Gujarat, Willing to Work in a Shift.

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5.0 - 10.0 years

3 - 7 Lacs

Hyderabad

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Overview We are seeking a highly organized, proactive, and detail-oriented Executive Assistant to support our Senior Vice President (SVP). This role requires a high level of professionalism, discretion, and the ability to anticipate needs while managing a wide range of administrative and executive support tasks in a fast-paced environment. Responsibilities Manage and optimize the SVPs calendar, scheduling meetings, appointments, and travel arrangements. Prepare, review, and organize correspondence and other confidential documents. Coordinate internal and external meetings, including logistics, agendas, and follow-ups. Serve as a liaison between the SVP and internal/external stakeholders. Handle expense reports, invoices, and budget tracking as needed. Maintain strict confidentiality and discretion in all interactions. Taking care of all activities related to SVPs office. Visa processing. Maintaining & Updating tracking tracker. Qualifications Bachelors degree preferred; equivalent experience considered. Minimum of 5 years of experience in an executive support role, preferably supporting C-level or SVP executives. Exceptional organizational, time management, and multitasking abilities. Strong verbal and written communication skills. Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with collaboration tools like Teams and Concur is a plus.

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4.0 - 10.0 years

6 - 12 Lacs

Noida

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Rama Super Speciality Hospital is looking for CSSD Technician - Noida to join our dynamic team and embark on a rewarding career journeyOperating and maintaining sterilization equipment.Cleaning, inspecting, and assembling surgical instruments and equipment.Ensuring that all instruments and equipment are properly sterilized and packaged for use.Managing inventory and restocking supplies as needed.Maintaining accurate records and documentation of all sterilization procedures and equipment maintenance.Adhering to infection control policies and procedures to prevent the spread of infection.Collaborating with other departments, such as surgery and nursing, to ensure the timely delivery of sterilized equipment and instruments.

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1.0 - 3.0 years

2 - 4 Lacs

Vadodara

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Job Description: We are looking for a dynamic and detail-oriented professional with hands-on experience in upstream processing for biologics, biosimilars, and monoclonal antibodies (mAbs) to join our R&D team. The ideal candidate will work in a fast-paced, innovation-driven environment and contribute significantly to upstream bioprocess development activities. Key Responsibilities: Work in a vibrant R&D setup focused on analytical research for mAbs/biosimilars/biologics. Operate bioreactors (1L, 10L and above) with strict adherence to sterile practices, ensuring zero contamination and batch failures. Prepare media, feeds, and buffers with precision, ensuring sterile conditions via filtration and/or autoclaving. Handle various filtration techniques and sterile transfer of media and feeds. Perform Cleaning-In-Place (CIP) and Sterilization-In-Place (SIP) of bioreactors and ensure equipment is ready for use at any time. Ensure timely calibration, maintenance, and troubleshooting of instruments and equipment to avoid workflow interruptions. Learn and handle gel electrophoresis techniques, aiming for accurate and reproducible results. Perform cleaning and sterilization of lab glassware and materials using autoclave and dry heat methods. Learn and execute protein expression analysis techniques such as SDS-PAGE, Western blotting, and ELISA. Understand both upstream and downstream processes and support cross-functional activities accordingly. Maintain sufficient stock of chemicals, glassware, consumables, and other lab essentials to ensure uninterrupted workflow. Raise material requisitions as needed and ensure timely procurement to avoid delays. Prepare daily work reports and submit documentation to the reporting manager as required. Collaborate effectively with internal teams (e.g., STBI, Purchase, IT, HR) to meet project goals without conflict.

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1.0 - 3.0 years

4 - 7 Lacs

Gurugram

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

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4.0 - 8.0 years

4 - 8 Lacs

Gurugram

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks

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3.0 - 5.0 years

4 - 8 Lacs

Hyderabad

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Information System(Maps)-RSAT. Experience: 3-5 Years.

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1.0 - 3.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Training (Ops). Experience: 1-3 Years.

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8.0 - 10.0 years

4 - 7 Lacs

Bengaluru

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Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 8-10 Years.

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10.0 - 15.0 years

5 - 9 Lacs

Bengaluru

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Novo Nordisk Global Business Services (GBS) India Department GCM DP RoW Job Location Hyderabad Are you an expert in aseptic manufacturing with a strong quality mindset and a desire to make a tangible impact on global healthNovo Nordisk is seeking a dedicated Manufacturing Specialist to join our Global Contract Manufacturing Drug Product (GCM DP) team in Hyderabad, India. In this role, you''ll be crucial in ensuring the high-quality production of life-saving insulin and GLP-1 products through our Contract Manufacturing Organizations (CMOs). ! The Position As a Manufacturing Specialist (SME), you''ll be the go-to expert driving Technology Transfer projects for commercial products, ensuring top-tier quality with our Contract Manufacturing Organizations (CMO) partners. Your key responsibilities will include: Lead cross-functional teams, ensuring seamless collaboration between Novo Nordisk as the sending Unit and Contract Manufacturing Organizations (CMOs) partners as the receiving Unit. Act as a mentor and support Contract Manufacturing Organizations (CMOs) to ensure Novo Nordisk products are manufactured to the highest quality standards. Provide training, share best practices, and review and approve validation documents to safeguard compliance. Offer oversight and support during the planning and execution of validation and qualification activities. Define, manage, and deliver on complex projects in collaboration with CMOs, Quality Assurance, and project managers. Drive problem-solving initiatives and provide scientific and technical solutions within tight project timelines. Qualifications Bachelor’s /Master’s degree in engineering. Possess 10+Years experience and relevant 5 years of manufacturing experience, especially in an international, multicultural environment. Expertise in aseptic manufacturing processes is non-negotiable. Capable of communicating naturally and effectively with stakeholders at all levels with adept at finding solutions and motivating stakeholders to achieve ambitious goals. Possessing a strong mindset, a focus on continuous improvement, and keen attention to detail. Demonstrates the ability to work independently with minimal supervision, a strong willingness to learn new skills, and the motivation and flexibility to thrive in a fast-paced, dynamic environment. About the Department GCM DP RoW Projects is dedicated to delivering life-saving insulin and GLP-1 to patients in regions such as Africa, India, the Middle East, and Asia. By partnering with CMOs in these areas, the department plays a pivotal role in improving the quality of life for patients living with diabetes and obesity. With a focus on Market Access initiatives, the team tailors projects to meet the unique requirements of each country, offering exciting growth opportunities. The department thrives on innovation and problem-solving, overcoming challenges and navigating complex regulatory landscapes to deliver insulin and GLP-1 on a global scale. Based in Hyderabad, India, you’ll join a diverse and dynamic team committed to making a difference.

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3.0 - 5.0 years

5 - 7 Lacs

Gurugram

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 3-5 Years

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8.0 - 10.0 years

22 - 27 Lacs

Gurugram

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 8-10 Years

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5.0 - 8.0 years

7 - 10 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 5-8 Years

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1.0 - 3.0 years

3 - 5 Lacs

Hyderabad

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Training (Ops) Experience: 1-3 Years

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3.0 - 8.0 years

2 - 5 Lacs

Ahmedabad

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Role & responsibilities 1.1 To perform the media preparation, sterilization, disposal and record maintenance. 1.2 To transfer & Maintenance of all microbial pure cultures & record maintenance. 1.3 To perform a growth promotion test for microbiological media and observation. 1.4 To prepare the disinfectant solutions. 1.5 To perform microbial monitoring of classified areas of QC and production areas. 1.6 To perform the microbial analysis as per the method of analysis. 1.7 To operate and maintain the equipment/instruments as per respective SOP. 1.8 To monitoring and recording of differential pressure, temperature and humidity of the microbiology laboratory. 1.9 To receipt and handling of microbial media, cultures, biological or chemical indicator and accessories. 1.10 To perform the microbial analysis and method validation as per protocol (as and when required). 1.11 To maintain and check the cleaning of the micro lab and instruments. Preferred candidate profile

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1.0 - 10.0 years

0 Lacs

ahmedabad, gujarat

On-site

You have the opportunity to join the Greenfield Injectable manufacturing plant at Ahmedabad, operated by Zydus LifeScience Ltd. as part of the FILL AND FINISH department. The following positions are available: 1. **Production Shift In charge:** - Qualifications: B. Pharm/M.Pharm/B.Tech. - Experience: 3 to 10 years supervising Injectable production. 2. **Production Operator/FTE:** - Qualifications: D. Pharm/DME/ITI. - Experience: 2 to 8 years operating production machines like Autoclave, Filling machine, Compounding, Washing, Tunnel, Lyophilizer. 3. **Packing Shift In Charge:** - Qualifications: B. Pharm/M. Pharm/B.Tech. - Experience: 3 to 10 years handling operations of packing line machine. 4. **Packing Operator:** - Qualifications: D. Pharm/DME/ITI. - Experience: 1 to 10 years in operations and troubleshooting packing line machine i.e. Plunger insertion cum labeling, vial labeling, Blister, Catenator, Track & Trace. All candidates for these positions should possess sound knowledge of cGMP requirements. If you are interested, you can Walk-in-interview with your updated CV, latest passport-sized photo, Salary Slip, and relevant documents on the following schedule: - **Date:** Sunday, 19th January, 2025 - **Timings:** 9.30 a.m. - 4.00 p.m. - **Venue:** Unit 09 (Fill & Finish) Zydus Biotech park, Plot Survey No. 23, 25/P, 37, 40/P, 42 to 47, Sarkhej- Bavla N.H.No.-8A, Opp. Ramdev Masala, Village: Changodar, Taluka: Sanand, Dist.-Ahmedabad - 382213, Gujarat, India Don't miss this chance to be a part of our dynamic team dedicated to excellence in pharmaceutical manufacturing.,

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1.0 - 3.0 years

1 - 3 Lacs

Chennai, Sholinganallur

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Responsible for cleaning, sterilizing, inspecting, & packing surgical instruments; maintaining records; ensuring infection control; coordinating with OT/ICU. Requires knowledge of sterilization,attention to detail, & physical stamina.NABH guildeline.

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1.0 - 3.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

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1.0 - 3.0 years

4 - 7 Lacs

Hyderabad

Work from Office

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Training (Ops). Experience: 1-3 Years.

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5.0 - 8.0 years

5 - 9 Lacs

Pune

Work from Office

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Quoting and sales query. Experience: 5-8 Years.

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1.0 - 3.0 years

2 - 3 Lacs

Pune

Work from Office

1. Instrument Decontamination: Receive used medical instruments and equipment from various hospital departments and decontaminate them using mechanical cleaners, ultrasonic machines, or manual cleaning as appropriate. 2. Sorting and Inspection: Sort, inspect and disassemble contaminated instruments, checking for damage or wear and ensuring that they are suitable for sterilization. 3. Sterilization: Operate and monitor sterilization equipment such as autoclaves and ethylene oxide (EtO) chambers, following established procedures to ensure the instruments are properly sterilized. 4. Packaging: Properly package sterilized instruments and equipment, ensuring that they remain sterile during storage and transport. 5. Inventory Management: Maintain an accurate inventory of instruments and equipment, including tracking expiration dates for sterilization supplies. 6. Quality Control: Perform routine tests and checks to verify the effectiveness of sterilization processes and ensure compliance with established standards. 7. Documentation: Maintain detailed records of instrument processing, sterilization cycles and quality control checks. Document any issues or incidents. 8. Equipment Maintenance: Ensure that sterilization equipment is properly maintained and report any malfunctions or maintenance needs to the appropriate department. 9. Safety and Infection Control: Adhere to strict infection control practices and safety protocols to protect patients and healthcare staff from exposure to infectious agents. 10. Collaboration: Work closely with other hospital departments, including surgery, nursing and clinics, to meet their instrument and equipment needs. 11. Continuing Education: Stay updated on the latest advances in sterilization techniques, equipment and infection control practices. 12. Emergency Response: Be prepared to Handle instrument recalls and investigate any infection outbreaks related to contaminated instruments. Role & responsibilities Qualification HSC/ Any Graduate - Dip in CSSD Preferred candidate profile

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0.0 - 5.0 years

1 - 6 Lacs

Jadcherla

Work from Office

Role & responsibilities Jr. Operator / Operator / Sr. Operator Vial washing, Depyrogenation, HPHV Steam Sterilizer, Production related activities Experience: 0 - 6 years Qualification ITI/Diploma/B.Sc/Equivalent Officer / Executive Production plan, filling activities, cGMP, SOP, Preventive maintenance, Lyophilizer, Aseptic Media fills, HPHV, Handling Filter integrities, DQ, IQ, PQ, OQ. Experience: 0 - 6 years Qualification B. Pharmacy / M. Pharmacy Asst. Manager / Manager QMS, SOPs, cGMP, DQ,IQ ,PQ, OQ Preventive Maintenance, filling activities, Training plan schedules. Experience 9-15 Years Qualification B. Pharmacy / M Pharmacy Preferred candidate profile Preferrable Injectable / Biological Production Experience

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3.0 - 8.0 years

1 - 4 Lacs

Chennai

Work from Office

Roles and Responsibilities Operate autoclave equipment to sterilize medical instruments and equipment according to established protocols. Perform cleaning, washing, and drying procedures on surfaces and objects using various cleaning solutions. Ensure proper functioning of all CSSD (Central Sterile Supply Department) equipment by performing routine maintenance tasks. Maintain accurate records of inventory management, including tracking stock levels, ordering supplies, and receiving deliveries. Collaborate with other team members to ensure efficient workflow and maintain high-quality standards. Desired Candidate Profile 3-8 years of experience in a hospital setting with exposure to CSSD operations. Diploma or equivalent qualification in relevant field (e.g., NABH). Strong understanding of sterile techniques, sterilization methods (autoclave), quality control measures. Ability to work effectively under pressure while maintaining attention to detail.

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2.0 - 7.0 years

3 - 6 Lacs

Ahmedabad

Work from Office

Greetings from Adecco , A Leading Manpower Consulting Company!!! We have been retained by Leading Pharmaceuticals Company in Ahmedabad for their Manpower Requirements. We have an following Openings as of now. 1) Vial Washing Operator 2) Filling Machine Operator 3) Aseptic Operator 4) Autoclave Education: ITI/Diploma Experience: 3 to 10 Years. Interested candidates please connect on below contact details.

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1.0 - 3.0 years

4 - 7 Lacs

Pune

Work from Office

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Content Mgt./ Web Publishing(Digital). Experience1-3 Years.

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