152 Autoclave Jobs - Page 3

Formulation/ Vaccine/ Sterile Drug Product Manufacturing Qualification requirement: M.Sc/B.Sc (Life Science) B.Pharm/M.Pharm Diploma / ITI (Experience in aseptic operation) Fresher's & Experienced (1 5 Years) Formulation Filling (Vials , BFS, PFS) Vial Washing, Depyrogenation Sealing & Capping Sterile aseptic operation C- Rabs, O-Rabs, Isolator Autoclave operation SOP/BMR/QMS

Should have minimum 1-4 years of experience in Production Injectable (Small Volume Parentral). Immediate Joiners will be preffered. Interested candidates can share resume on dipika.parmar@milanlabs.com

Manager - Processing (Production) Role: We are seeking a dynamic and seasoned individual responsible for overseeing day-to-day processing operations in sterile manufacturing, ensuring alignment with production schedules and regulatory standards. The role focuses on identifying process inefficiencies, leading improvement and automation projects, and collaborating with cross-functional teams to drive productivity, reduce waste, and enhance product quality. This position demands strong technical knowledge of sterile processing equipment and a proactive approach to maintaining seamless production workflows and continuous operational improvements. Location: Umarsadi (Vapi, Gujarat) Main Tasks: Manage and oversee work orders for our product lines, ensuring efficient execution of production plans to maximize machine performance. Plan and implement batch production on a product-specific basis, optimizing throughput and minimizing downtime. Collaborate with cross-functional departments to ensure uninterrupted operations and timely execution of preventive maintenance schedules. Lead initiatives to reduce market complaints, aiming to maintain a production ratio of over 20 million units per justified complaint. Review BMR for new products to be processed on syringe lines. Review and approve BMRs for new products prior to processing and verify completed BMRs for submission to Quality Assurance. Develop, review, and implement SOPs for syringe processing operations, ensuring thorough training and compliance among line operators. Monitor and enhance line yield while working to minimize rejection rates through process improvements and quality control measures. Ensure timely preparation of customer samples as per specifications, with accurate documentation in BMRs and logbooks. Oversee SAP activities related to batch processing, including data entry, reconciliation, and return of unused materials to inventory.. Ensure optimal shift-wise performance of SPRC machines, maintaining complete and accurate documentation in SAP, BMRs, and logbooks. Prioritize and coordinate the ETO process of completed batches, ensuring all related entries are updated in both BMRs and SAP. Maintain audit readiness by ensuring no critical observations in the production area through strict compliance and monitoring. Ensure NVPC records are correctly attached to the respective BMRs and submitted to QA within the designated timeline. Lead training programs for staff and operators on cleanroom protocols and enforce adherence to cGMP standards. Ensure full compliance with the most recent EHS guidelines across all production activities. Drive continuous improvement of the EHS management system through effective implementation, monitoring, and periodic review. Requirement: M.Pharm /B.Pharm /B.Sc /M.sc / BE (Chemical, Electrical, Instrumentation, Mechanical) from an accredited institution. Experience: Proven record of 12+ years in Junior Management in any Pharmaceutical industry with relevant experience in the area of Process Engineering. Competencies: Strong organizational skills and attention to detail. In-depth knowledge of sterile processing equipment: Washing Systems, Depyrogenation Tunnels, Sterilizers, Siliconization Systems. Sound understanding of cGMP, GEP, FDA/ regulatory requirements, and cleanroom operations. Strong command over lean manufacturing, root cause analysis, CAPA, and risk assessment tools. Strong leadership with proven ability to motivate and guide cross-functional teams. Skills: Proficiency in local languages and English, both written and spoken, to facilitate effective communication with employees and stakeholders. Knowledge of SAP, MS Excel, PowerPoint, etc. Strong learning agility and continuous improvement mindset. Contact: careers.hr@schott-poonawalla.com

The CSSD Technician is responsible for the effective sterilization and disinfection of surgical instruments and medical equipment. This role involves preparing, sterilizing, and ensuring the safe handling of instruments to maintain the highest standards of hygiene and safety within the hospital environment. The technician will also be responsible for the quality control of sterilization processes and will work closely with various departments to support surgical procedures. Roles and Responsibilities - Clean, decontaminate, and sterilize instruments and medical equipment using appropriate methods and technologies. - Ensure the proper functioning of sterilization equipment and report any malfunctions. - Monitor and maintain sterilization logs and quality assurance records. - Prepare and package instruments for surgery, following established protocols. - Collaborate with surgical teams to meet instrument and equipment needs during procedures. - Follow infection control standards and safety protocols to prevent contamination. - Conduct routine checks and maintenance of CSSD supplies and inventory management. - Participate in ongoing training and professional development related to sterilization techniques and infection control practices. Skills Required: - Knowledge of sterilization techniques, principles of infection control, and safety standards. - Familiarity with surgical instruments and medical equipment. - Attention to detail and strong organizational skills. - Ability to work under pressure and manage time effectively. - Excellent communication and teamwork skills. - Analytical skills to monitor sterilization processes and troubleshoot issues. Tools and Equipment: - Autoclaves and sterilization equipment. - Decontamination tools and instruments. - Personal protective equipment (PPE). - Inventory management software. - Quality control systems and logging tools.

Role & responsibilities : Supervise sterile manufacturing processes such as compounding, filtration, filling, and sealing of injectable products. Ensure compliance with cGMP, FDA, and other regulatory requirements in all production activities. Monitor and control environmental conditions in aseptic areas, ensuring cleanroom discipline is maintained. Coordinate with quality control, quality assurance, and engineering departments for production-related activities. Review and maintain batch manufacturing records (BMR), logbooks, and other relevant documentation. Perform in-process checks and ensure timely reporting of deviations and non-conformances. Assist in validation activities including media fill, equipment qualification, and process validation. Train and guide production staff on aseptic techniques, gowning procedures, and SOP adherence. Ensure timely availability of materials, equipment, and manpower for smooth production operations. Participate in internal and external audits and support compliance initiatives. Preferred candidate profile Education: B.Pharmacy/ M.Sc. Experience: 1-7 years in injectable (sterile) production in a pharmaceutical company. Knowledge of aseptic processing and cleanroom protocols. Familiarity with equipment like autoclaves, vial washers, filling lines, lyophilizers, and isolators. Understanding of documentation and regulatory requirements (e.g., USFDA, EU GMP, WHO GMP).

Role & responsibilities For Production : Having Injectable Experience of Shop floor activities like Filling, Sealing, Stoppering, Garment Washing Machine, Vial Washing, Autoclave, Ophthalmic, Suspensions (Handling of Homogenizer, Netzsch Mill/Bead Mill and Single use Systems) filtration, Lyophilizes. Having Injectable Experience of Shop floor supervising activities like Filling, Sealing, Stoppering, Garment Washing Machine, Vial Washing, Autoclave, Ophthalmic, Suspensions (Handling of Homogenizer, Netzsch Mill/Bead Mill and Single use Systems) filtration, Lyophilizes. Operations and Training and QMS. For Quality Assurance : Having Injectable Experience of QMS, Audit & Compliance, IPQA, AQA (Microbiology), CSV Validations

Responsible for the availability of raw materials, catalysts and instrument spares as per high pressure lab requirements. To analyse quality results and discuss the experimentation plan and parameters with Research Incharge. Understand the safety aspects of all reactions, chemicals and catalysts to be used in high pressure reactions. Ensure the proper setup ( compatability of autoclave, high pressure addition pumps, thermostats etc) as planned. Carry out reaction process as per the provided plan, get the analysis done for raw materials, catalysts , in process reaction intermediates and product. Record all observations and give suggestions for improvement. Report any breakdown, abnormal functioning of instruments in high pressure lab. Ensure proper housekeeping of the lab. Maintain highest safety practices while working by using required PPEs (Personal protective equipment). Maintain the log sheets of all the experiments regularly with critical observations and feed the data into Electronic Lab Notebook (ELN). Ensure working in lab as per SOP's provided. Maintain stock of all the chemicals, catalysts and instrument spares required as per 5'S' (sort, set-in-order, shine, standardize, sustain) After reaction completion, decontaminate the autoclave/instruments properly. To ensure proper and complete recovery/quenching of catalysts after reaction. To ensure proper and safe storage of catalysts and maintain its record. Segregate effluents as per the lab system. To undergo trainings as per schedule. Roles and Responsibilities Note:- Experience in High pressure Lab is must

Roles and Responsibilities - Vial Operator 1. Operate the Vail/ Cartridge filling Machine. 2. Operate the Vail/Cartridge Washing and Tunnel 3. Having Knowledge in Aseptic Operation 4. Operate the Autoclave 5. Knowledge in Equipment preparation. Desired Candidate Profile Must have worked in Sterile injectable Plant. Interested Applicant can send their CV on janhavi.shedekar@mjbiopharm.com or contact on 9619744167.

Only from Pharmaceutical - Injectables candidate required Role & responsibilities Operation of filling machine, sealing machine , ALUS operation , storage vessel operation and cleaning Experience of operating Glass Vial filling machine / Autoclave / Sealing machine Interested candidates can apply on " hemin.darji@adecco.com" or call on 7567844566

Role & responsibilities Monitor repair and maintenance of Incinerator, Autoclave, Shredder & ETP. Plan and execute preventive maintenance and breakdown maintenance schedules. Prepare requirements of spares, plant consumables, and other related items and arrange for procurement in coordination with the stores department. Constantly monitor the waste feeding process, check the emissions, ensure they are per the PCB rules, and take proper measures to meet the guidelines. Monitor the ETP & DG set operations and attend to the troubleshooting as and when required. Create safe working conditions/environment for the shift workers by educating them on the safe practices to be followed during the operations. Ensure that employees wear the proper PPE during working hours. Ensure all operational compliance, follow SOPs, and have CEMS functional. Preferred candidate profile B.Tech Mechanical Minimum 6 years of work experience Location: Pitampur,Mandhya Pradesh & Dobbaspet,Karnataka. If interested towards the position, please drop your updated CV to saipavan.k@resustainability.com. Thanks & Regards Sai Pavan Deputy Manager -TA.

Alembic Pharmaceuticals is looking for Jr. Executive(Operator) - Manufacturing (Injectable) for our Formulation Unit-3, Karakhadi. Job Criteria: 1-7 years ITI/Diploma qualification Job Responsibility: Perform assembling as per defined procedure. Operate filling machine/ Ophthalmic/ PFS machine. Operate homogenizer. Perform batch filtration activity. Perform aseptic manufacturing activity. To unload steam sterilizer and bio-decontamination chamber in co-ordination with equipment preparation and sterilization area. To take part in area qualification activity. To take part in periodic area requalification activity. Aseptic area equipment qualification, filling machine qualification, media fill process. Interested candidates may share their resumes to " injectable@alembic.co.in "

WALK-IN DRIVE @ INDORE HETERO PHARMACEUTICALS Work Location: Hyderabad Interview Date: 06th July 2025 (Sunday) Timings: 9:00 a.m. to 4:00 p.m. Venue: Kyriad Hotel Indore, Plot No. 34-35, FF Scheme No. 54, Opposite Meghdoot Garden, Vijay Nagar, Indore, MP 452010 We’re hiring passionate professionals in the following departments: Production (OSD & Injectable) Quality Control (OSD) QA (Injectable) Eligibility: ITI / Diploma / B.Sc / B.Pharm / M.Sc / M.Pharm Experience: 2–9 Years Designations: Operator / Officer / Executive / Sr. Executive Areas of Work: Compression, Granulation, Inspection, Vial Washing, Visual Inspection, HPLC, GC, QMS, Compliance & more. Please carry: Updated Resume Education Certificates Last 3 Months’ Payslips Latest CTC Details Aadhar/PAN For queries: Prashanthkumar.v@hetero.com Contact: 9010203989 / 8555912639

Aster Medcity is looking for Technician.CSSD to join our dynamic team and embark on a rewarding career journey Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects

Job description: Hiring Now Production (Formulation & Filling) Hyderabad Bharat Biotech International Limited is looking for experienced professionals for the following roles: Department: Production Roles: Vial Washing, Vial Filling, Autoclave Operation, Compounding & Batch Manufacturing Experience: 3 to 8 Years Qualification: ITI / Diploma / B.Sc Location: Hyderabad Role & responsibilities Operate and maintain vial washing, vial filling, and autoclave equipment. Perform batch compounding and solution preparation as per production schedule. Monitor batch manufacturing activities in compliance with GMP. Conduct in-process checks and ensure cleanliness of equipment and area. Maintain batch records and equipment logbooks accurately. Troubleshoot minor equipment issues and escalate when required. Follow safety protocols and SOPs throughout the operations. Coordinate with QA and other departments for smooth production flow. Interested candidates can share their CVs to "rajiv5653@bharatbiotech.com" Kindly mention Subject Line: " Application for Production Department". Regards, Rajiv Pradhan HR Department

Hi, Greetings from Adecco , A Leading Manpower Consulting Company!!! We have been retained by Leading Pharmaceuticals Company in Ahmedabad for their Manpower Requirements. We have an following Openings as of now. 1) Blister Operator 2) Blister Officer 3) Aseptic Operator 4) Aseptic Officer Education: ITI/Diploma/Bsc/Msc/B Pharma / M Pharma Experience: 3 to 10 Years. Interested candidates please connect on below contact details. Mayuri Shah Senior Consultant (Life Sciences & Pharmaceutical) M-(whatsapp) 7984968546/ 9714846221 Adecco Group India

Walk-in @ GOA We are hiring multiple positions for our manufacturing facility at AHMEDABAD as mentioned below. Please find our current job requirements and venue details mentioned. If any of the requirements match your current job profile, kindly walk in with your latest resume. Engineering (Instrumentation / QMS / Process Equipment maintenance) (Senior Executive / Executive / Senior Officer) Experience - 03 to 10 Years Qualification BE / B Tech with relevant functional experience in Calibration / Instrumentation / QMS activities QUALITY ASSURANCE QMS / Documentation / Validation and Qualification / Market Compliance / IPQA - (injectables) (Officer / Senior Officer / Executive/Senior Executive) Experience - 02 to 09 Years Qualification - B. Pharmacy/ M Pharmacy / M.Sc. QUALITY CONTROL (Officer / Senior Officer/ Executive) Experience - 02 to 07 Years Education - B.sc / M.Sc. (Organic Chemistry / Analytical Chemistry) B. Pharmacy / M Pharmacy MICROBIOLOGY (Officer / Senior Officer/ Executive) Experience - 02 to 07 Years Education - B.sc / M. Sc (Microbiology) Injectable Manufacturing (Executive/Senior Officer / Officer / Associate) Experience - 01 to 06 Years Qualification - B. Pharmacy/ M Pharmacy / Msc /Bsc / Diploma with relevant functional experience in injectable manufacturing/ Aseptic area operations/ Visual inspection / QMS activities OSD Manufacturing (Senior Officer / Officer / Associate) Experience - 01 to 05 Years Qualification - B. Pharmacy/ M Pharmacy / Diploma with relevant functional experience in OSD manufacturing and Packing operations / QMS activities Time and Venue : 06th July 2025, 09:30 Hrs to 17:00 Hrs ______________________________________________________ The Fern Kesarval Hotel, Verna Plateau GOA -403710 _____________________________________________________ We would be very happy if you forward or refer any of your colleagues matching the requirement. *Having relevant qualification and experience only can attend the scheduled walk-in.

Roles and Responsibilities Maintain Proper Inventory of surgical instruments & also update the usage of records, breakage records (if any) from the time to time. Ensure the check on instruments proper usage to avoid any damages. Ensure all technicians follow the SOP's strictly in the department. Check records of steam sterilizer, Plasma & ETO gas sterilizer from time to time. Verify Physical & chemical & Biological monitoring are done properly. Indent to be processed for requirements of any instruments from time to time. Arrange duty roster for the staff and updating the of stocks on a day-today consumption. Ensure that the sterile items reach the end user in proper condition. Keep proper records for the Machines-calibration certificates To ensure the quality of water used for the machines are as per required norms. Make sure that all staff are familiar with SOP's & follow the same. Re allocate duties to staff as per department requirement. Supervise the documentrary procedures and completion of documentation in time. Quality monitoring & record keeping maintenance. Replenish such instruments sent for repairs to see it that the work does not suffer at the user end. To comply with quality & standards. Knowledge of JCI/NABH regulations & Standards. Computer Skills. Infection control practices & Procedures.

Dear Aspirant , Greetings From Eugia Pharma Specialties Limited (Aurobindo Group)!!!! We glad to inform you all that we planned Walk In Interviews for below vacancies in our Manufacturing unit. Department : Quality Assurance (IPQA) No. of Vacancies : 30 Education Qualification : B. Pharmacy / M Pharmacy Experience : 2-5 Years Designation : Executive Required Skills : Aseptic Area Monitoring / Environmental Monitoring / Aseptic behavior / Media Fill / Gowning Practices / Sterility Assurance/ In Process checks in Injectable Work Location : Eugia Unit -3, Pashamylaram Walk In Details: Date : 29.06.2025 Time : 09 AM - 02 PM Venue : Aurobindo Pharma Limited - Unit - 3 Sy. No. 313, Bachupally, Hyderabad, Telangana 500090 Google Map : https://maps.app.goo.gl/qoL8vZ6EwDm5GcWb8 Contact : Mr Prabhakar / Ms Rama

Dear Aspirant , Greetings From Eugia Pharma Specialties , Unit ..! We glad to inform you all that we planned Walk In Interviews for below vacancies in our Manufacturing unit. Department - Production (Injectable) Qualification - M. Pharmacy / B. Pharmacy / M. Sc /B Sc / Diploma / ITI Designation - Sr. Executive / Executive/ Operators Experience - 2Yrs to 8 yr. Skills - Vial Filling/ Sealing / Autoclave / Lyo and etc Work Location : Eugia Unit -3, Pashamylaram Walk In Details: Date : 29.06.2025 Time : 09 AM - 02 PM Venue : Aurobindo Pharma Limited - Unit - 3 Sy. No. 313, Bachupally, Hyderabad, Telangana 500090 Google Map : https://maps.app.goo.gl/qoL8vZ6EwDm5GcWb8 Contact : Mr Prabhakar / Ms Rama

Walk In Drive For Production Injectables In Formulation Division @ Kothur Department:- Production Injectables Qualification :- Diploma | ITI | B Tech | B Pharmacy | BSc | MSc | M Pharmacy Experience :- 2 to 8 Years Skills :- Labelling & Filling Operator | Lyophilized | Autoclave | Vial Sealing | Filling Activities | Compounding | PFS | ALUS | Ophthalmic | Cartridge | Growing Ophthalmic Division :- Formulation Interview Date:28-06-2025 Interview Time :- 9.00AM TO 2.00PM Work Location:- Unit-II, Kothur | Unit-V, RK Puram Venue Location :- Survey Nos.1277 & 1319 to 1324, Nandigama (Village), Kothur (Mandal, Mahbubnagar, Telangana 509001) Contact No:- 040-304338701 | 8954 Note:- Candidate should bring Update Resume , Increment Letter, Pay slips, Bank Statement, Certificates, Aadhar Card & Pan Card About Company:- MSN Group is the fastest growing research-based pharmaceutical company based out of India. Founded in 2003 with a mission to make health care affordable, this Hyderabad-based venture has Fifteen API and Six finished dosage facilities established across India & USA. The group has an integrated R&D center for both API and formulation under one roof, dedicated to research and development of pharmaceuticals to make them more accessible. With core focus on speed and consistency in delivery, MSN has achieved the following: More than 900+ national and international patents Product portfolio featuring over 450 + APIs 300+ Formulations, covering over 35 major therapies Won the trust of more than 40 Million patients across 80+ countries globally Innovation and speed form the crux of our business strategy. Backed by a dedicated and experienced team of over 14,000 the organizational environment at MSN integrates multiple disciplines and functions by effective implementation of goals and objectives through technology, coupled with Integrity, Imagination and Innovation.

Role & responsibilities Jr. Operator / Operator / Sr. Operator Vial washing, Depyrogenation, HPHV Steam Sterilizer, Production related activities Experience: 1 - 6 years Qualification ITI/Diploma/B.Sc/Equivalent Officer / Executive Production plan, filling activities, cGMP, SOP, Preventive maintenance, Lyophilizer, Aseptic Media fills, HPHV, Handling Filter integrities, DQ, IQ, PQ, OQ. Experience: 1 - 6 years Qualification B. Pharmacy / M. Pharmacy Asst. Manager / Manager QMS, SOPs, cGMP, DQ,IQ ,PQ, OQ Preventive Maintenance, filling activities, Training plan schedules. Experience 9-15 Years Qualification B. Pharmacy / M Pharmacy Preferred candidate profile Preferrable Injectable / Biological Production Experience

Plan and execute preventive maintenance schedules for critical equipment (HVAC, AHUs, boilers, chillers, WFI, RO systems, autoclaves, etc.). Troubleshoot and resolve breakdowns in coordination with cross-functional teams. Support IQ/OQ/PQ of new and existing equipment. Ensure timely calibration of instruments as per the calibration schedule. Monitor and manage the operation of utilities such as purified water systems, HVAC systems, compressed air, and electrical systems. Maintain utility logbooks and ensure adherence to SOPs and GMP norms. Maintain engineering documents like machine history cards, maintenance logs, and calibration records. Ensure compliance with cGMP, FDA, WHO, and other regulatory guidelines. Assist in new equipment installation and facility modifications. Coordinate with vendors and contractors for engineering projects.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Legal Services. Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Legal Services. Experience1-3 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Java Legacy Application Modernization. Experience3-5 Years.