152 Autoclave Jobs - Page 4

Role & responsibilities To perform the microbial limit test & validation of samples as per GLP and other different types of samples. To perform Sterility test, BET test & Preservative Efficacy testing of different samples & to perform their validation activity. To monitor the environment of the Microbiology lab. To perform the sterilization of glassware's by autoclave and dry heat sterilizer. To prepare the microbiological media and chemical reagent as and when required and perform the necessary microbial tests. Preparation of disinfectant solution Daily, quarterly and yearly calibration of the balance, pH meter and other instruments as per the master schedule. To check the performance of all instruments as per the master schedule. To review the microbiological documents. To approve the microbiological test related TRF. Documentation and writing journals related to the microbiological test and there validation. To represent the Microbiological lab during audits . Preferred candidate profile M.Sc (Micro) with 02-07 Yrs of relent experience. Interested Candidate may share their Cvs on vilshashah@torrentpharma.com

HIRING FOR FORMULATION UNIT - INJECTABLE/ OSD JOB DESCRIPTION AND EXPERIENCE: WORK LOCATION: Hetero Labs Limited, UNIT V & VI, Polleypally, Jadcherla, Mahabubnagar PRODUCTION(OSD) Experience: (02-07Years) Compression, Granulation, Coating, Capsule filling, Inspection PRODUCTION (INJECTABLE) Experience: (02-07Years) Autoclave, Compounding, filling, QMS, Vial Washing, Lyophilizer, Visual Inspection PACKING (INJECTABLE/OSD) Experience: (01-05Years) Blister Packing, Bottle Packing. QC & QC- Micro Experience: (02-07Years) HPLC, GC, RM,PM, Stability, IP/FP,MLT, Environmental monitoring, QA-INJECTABLE Experience: (02-07Years) IPQA, Validation, Qualification, CSV, AQA (QC & Microbiology) WAREHOUSE Experience: (01-07Years) Raw Material, Packing Material, Finished Goods QUALIFICATION : I.T.I, Diploma, B.Com, B.Sc, B.Tech, B. Pharm, M.Sc with relevant experience DESIGNATIONS: Operator, Sr.Operator, Jr.Officer, Officer, Jr.Executive, Executive & Sr. Executive INTERVIEW VENUE: Hotel: UJWALA GRAND Gandimaisamma, gandimaisamma- Medak Road, Hyderabad, Telanagana- 500043 DATE &TIME: 28th & 29th June'2025 (Saturday & Sunday); From 09.00 A.M. to 03.00 P.M NEED TO CARRY: Resume, 3 Month Pay slips, Increment letter, Previous company relieving letters, Education Documents and ID Proofs Help Us Spread the Word (Refer): Circulate it in your Social Networking sites and groups for better reach and Refer your friends and colleagues, it could be a great opportunity for someone in need! CONTACT INFO: E-mail: Harishwar.m@hetero.com & Cont: 8121036004 for further info

Role & responsibilities Effective operation and maintenance of equipment like autoclave, Garment cubicle, sealing machine, vessels CIP and SIP SKIDS. To practice the c GMP activities and to follow the clean room discipline. Cleaning and sterilization of the vessels and transfer lines using CIP & SIP equipment. Preparation and filtration of disinfectant and cleaning of the area. Monitoring of LAFU, AHU, Dynamic pass box, Garment cubicles and cold rooms. Maintaining of all cGMP activities and housekeeping activities in the critical operations. Maintenance and updating of equipment log books and GCRs. Manual recording of the temperature and positive pressures. Cleaning of equipment. Blending of vaccines. Preparation, Sanitization and sterilization of the items to be sent into Grade-B area. Destruction of the rejected & unwanted materials and recording of the same. Release of vaccine from blending to filling area. To follow the usage of personnel protective equipment (PPE) during handing of corrosive liquids, WFI and steam. Solution preparation. Operation of Filter integrity machine. Perform aseptic operations in Grade B area Preferred candidate profile

Role & responsibilities Job summary We are looking for an individual to perform filling/washing and sterilization operations within GMP (Good Manufacturing Practices), regulatory, and organizational guidelines. The objective is to produce products within defined volumes and timelines, ensuring compliance with quality standards, GMP, and regulatory requirements as per schedule. " Roles & Responsibilities Perform filling, washing, sterilization operations as per the day plan, executing batch production records. Participate in filling area line clearance activities and perform machine cleaning operations. Handle material dispensing and issuance from the warehouse. Issue discrepancies, work with cross-functional departments to close discrepancies, and implement appropriate corrective actions. Compliance with GMP, safety standards, and SOPs (Standard Operating Procedure) for designated manufacturing equipment. Maintain records in machine operation log books. Maintain manufacturing equipment to ensure correct functionality and calibration compliance. Actively engage in validation and qualification activities for all manufacturing area machines. Promote safety awareness and improvements, engage in continuous improvement activities, and adhere to the company's safety rules. Report all unsafe matters, near misses, and accidents. Preferred candidate profile Educational qualification and work experience Educational qualification: A Diploma or B.Pharm. Minimum work experience: 4 to 6 years of experience in batch formulation operations Skills & attributes Technical Skills Proficiency in comprehending and overseeing sterile and fill finish operations in pharmaceutical manufacturing, demonstrating familiarity with the processes involved. Practical experience and hands-on knowledge in executing sterile and fill finish operations, showcasing the ability to actively participate in and manage these critical manufacturing processes. Practical expertise in equipment validation, process validation, and cleaning validation, demonstrating the ability to validate and ensure the reliability of manufacturing equipment and processes. Behavioral skills Effective listening skills, ensuring a comprehensive understanding of information. A keen eye for detail, ensuring accuracy and precision in tasks. Awareness and sensitivity to deadlines, ensuring timely completion of tasks. Analytical skills and the ability to troubleshoot, enabling effective problem-solving. Strong interpersonal skills and the ability to work well in a team, fostering collaboration and positive team dynamics. Location: Pydibhimavaram Dr Reddy's Formulations Limited(DFL-02) Injectable Facility, Aseptic Manufacturing Hiring For : Filling,Compounding,Autoclave,Lyo Operators, PM(Preventive Maintenance),Documentation, MS Office

BUILD CAREER WITH CHIRON ! WALK IN INTERVIEW On 29 June 2025, Sunday TIME: 10:00 AM to 2:00 PM MANUFACTURING Qualification: M.Sc / B.Sc (Micro, Biotech, Virology, Biochemical) / B.Tech / Diploma/ BE Experience 0 5 Years Production: Drug substance Qualification: M.Sc / B.Sc (Micro, Virology, Biochemical) / B.Tech / Diploma Sterile aseptic operation Autoclave /DHS operation Automated CIP/SIP operation Cell culture Aseptic operation Zonal Centrifuge operation Facility commissioning QMS/ Deviation/ Change control/ CAPA/ Investigation of deviation

Formulation/ Vaccine Drug Product Qualification: M.Sc / B.Sc (Micro, Virology, Biochemical) / B.Tech / Diploma Autoclave operation Formulation Filling (Vials , BFS, PFS) Vial Washing, Depyrogenation C- Rabs, O-Rabs, Isolator Sterile aseptic operation Sealing & Capping BMR/ QMS

To perform temperature monitoring of equipment and micro area. To check the calibration tags or external calibration of instrument. To carryout operation and calibration of instrument and maintain usage record. To prepare and maintain records of media preparation, sterilization and disposal. To perform water sampling and testing as suggested in SOP. To perform the Bacterial Endotoxin Test as per SOP. To carryout microbiological testing of raw materials, finished product, hold time study sample, stability samples and packing material. To carryout microbiological testing of cleaning validation samples (swab and rinse). To perform and maintain record of environmental monitoring of controlled areas by settle plate method and air sampler. To maintain and preserve microbial cultures. To enter all the analysis details in job allocation register. To arrange SOP training as per monthly schedule. To monitor the activity and ensure its compliance as per SOP. To check microbiological documents. To carryout qualification of equipment. To adhere to good laboratory practices, good manufacturing practice and good documentation practice. To prepare trends of water analysis and environmental monitoring. To handle the QAMS, DMS, E complain, LIMS, ICDAS Software. To manage all micro related documented activities (Handling of OOS, Lab. Incidence etc.) Immediate joiners will be prefered. Share your resume on dipika.parmar@milanlabs.com

Oversee batch manufacturing & processing * Ensure chemical quality & safety standards met * Coordinate production schedules & resources allocation Log Sheet Verification: Regularly check and verify log Health insurance Annual bonus

Oversee batch manufacturing & processing * Ensure chemical quality & safety standards met * Coordinate production schedules & resources allocation Log Sheet Verification: Regularly check and verify log Health insurance Annual bonus

Role & responsibilities 1) Hands on experience on washing , tunnel, filling and sealing operation of liquid Vial , PFS (B+S) & Cartridge (B+S). 2) Hands on experience of CIP/SIP skid , Vessel Operations , Compounding ,filtration and autoclave, filter integrity machine. 3) Exposure to Isolators , Lyophilizer, single use systems. 4) Must have experience in sterile injectables and willing to work in shifts. Preferred candidate profile Immediate joiner to 1 Month will be highly preffered.

HIRING FOR FORMULATION UNIT - INJECTABLE JOB DESCRIPTION AND EXPERIENCE: WORK LOCATION: Hetero Labs Limited, UNIT VI, Polleypally, Jadcherla, Mahabubnagar PRODUCTION Experience: (02-06Years) Autoclave, Compounding, filling, QMS, Vial Washing, Lyophilizer, Visual Inspection PACKING Experience: (01-05Years) Blister Primary Packing, Bottle Primary Packing. QUALIFICATION : I.T.I, Diploma, B.Com, B.Sc, B.Tech, B. Pharm, M.Sc with relevant experience DESIGNATIONS: Operator, Sr.Operator, Jr.Officer, Officer & Jr.Executive INTERVIEW VENUE: PHARMA JOBS: Talent Acquisition center, Bhagyaradhi Degree College, 1st Floor, IDPL X Road, Jeedimetla Road, Hyderabad DATE &TIME: 22nd June'2025 (Sunday); From 09.00 A.M. to 03.00 P.M NEED TO CARRY: Resume, 3 Month Pay slips, Increment letter, Previous company relieving letters, Education Documents and ID Proofs CONTACT INFO: E-mail: Harishwar.m@hetero.com & Cont: 8121005416, 8121036004 for further info

Skilled in installation, validation (IQ/OQ/PQ), service, troubleshooting, and AMC of lab equipment. Provides training, tech support, and timely service; ensures customer satisfaction and documentation.

Role & responsibilities Expertise in batch manufacturing and preparation related activities. To observe & follow all rules and regulations of the production department. Must be from Parenteral background & exposure to Aseptic vial / Bottle filling process is desirable. To be aware and responsible for achieving quality objective and fulfilling the requirements of applicable quality procedures. Technical exposure and expertise on filling & Autoclave machine. Exposure of USFDA audits. Preferred candidate profile Candidate should have relevant experience in USFDA regulatory approved pharmaceuticals (Preferred 21 CFR compliance) organization. Perks and benefits As Per Company Norms.

Job Description: Cleaning the all equipment in CSSD. Collecting the unsterile instruments from various department in the hospital. Arrange the instruments for washing process. Prepare the dressing materials. Distributing the sterile things to the end user. Collect the raw materials from stores (consumables) Requirement of any instruments or consumables from time to time & keep documentation. Make sure the proper packing technique as per SOPfor for packing. Follow the instructions and do the proper loading & Unloading. Sterilization process has to be done as per the SOP's. Documentation should be done for alll receipts & issues on the same time. Follow the FIFO (first in first out)

* For Quality Control (IPPT/FP, RM/PM):- To perform all test for in process product & finish product as per the specification and schedule. To investigate failure of FP / Out of specifications (OOS) and take the corrective and preventive actions (CAPA). To perform and ensure the calibration of instruments as per the schedule. To perform and ensure preparation of reagent / volumetric solution as per schedule. To perform and ensure observation of FP retained samples. To ensure that all documents related to the testing data and related papers are maintained properly. To implement Corrective and Preventive Action (CAPA). To carry out the sampling of all the materials according to Standard Operating Procedure (SOP). To carry out the testing of Raw Material and Packing Material according to approved procedure. To release Raw Material and Packing Material. To carry out the calibration of instruments as per the schedule. To prepare the working standards as per the guidelines and various pharmacopoeias. To ensure the status tag on the released material and transfer such material in the released area. To follow the Good Laboratory practices and Good Manufacturing practices (GMP). To prepare requirement list of chemical & reagent for procurement. To perform the analysis of stability sample as per current specification. To compile the data required for internal quality audit in the plant, as and when required. * For Quality Control (Stability):- To implement the change in procedure as per change control note. To check and verify the sampling of respective samples as per defined intervals for testing. To check and verify that the samples are kept at appropriate temperature and humidity as per defined procedure, which is as per the Standard Operating Procedure. To verify results of analysis conducted in respective period, and to carry out trend analysis. To coordinate with Purchase department for routine requirement and follow up for the procurement. To sign the documents related to stability studies data. To select product batches for the stability studies. In the absence of Officer, Executive will ensure his roles and responsibilities. In the absence of Executive, Sub-department Manager will ensure these roles and responsibilities. To file deviation in case of non-compliance * For Quality Control (Micro):- To ensure the clean environment for sterile preparation by implementing the Good Manufacturing Practice (GMP) norms as per the international standards and guidelines. To do sampling of Water for Injection (WFI), Double Reverse Osmosis (DRO), Single Reverse Osmosis (SRO), Raw water and pure steam. To analyze water samples for pH, conductivity, Bacterial Endotoxin Test (BET), bioburden, Total Organic Carbon (TOC), pathogens, chlorides, hardness, silt density index and other testing as per the requirements. To analyze the samples of water system after maintenance work . To observe and record the results the microbiological plates and test tubes after analysis as well as supervise discarding method of same. To perform the timely microbiological testing of finished product samples, pre-sterile samples, Raw material as well as Packing material sample as per the requirements and SOPs and record the results for the same. Candidate Profile:- Ready to work in Rotational shifts. Excellent understanding about working area. Initiator and Learner. Decision making ability. Team player and if required, can provide training to other team members. Good communication. The above mentioned requirement is for Male Candidate Only. Hence can be ready to work in rotational Shift. Candidate having Parenteral /Injectable exposure would be preferable . Candidates having Pharma exposure will only be considered for interview process. Fresher can also email their CV on Anee.Silas@otsukapharma.in

Candidate must have experience from pharma industry.

Role & responsibilities oHandle critical raw material without anyissues. o Handle hazardous solvent and dangerous chemicals with zero accident andsafely. Plant batch monitoring and data analysis forimprovement. Handle Autoclave to 28-30 kg pressure, ANFD Filtration, Distillation Reactor,scrubbe. To planning and carry out all production activities in shift as per productiontarget. Maintaining production and raw materialrecords. Handle H2So4, Solvents,Citric Acid,H2S Gas. Handle Scrubber System. HandlingCentrifuge ,GLR,SSR,Spray Dryer,FBD, Milling. Handle PLC System Handle Multi product ,BMR,LOGBOOK Interested candidate share resume at 9120534834/shahala.bano@teamlease.com Preferred candidate profile Perks and benefits

Walk-In Interview Date : 22nd June 2025 (Sunday) Timing : 9.00 AM to 1.30 PM Venue : Umedica Laboratories Pvt, Ltd. Plot No 221,221/1 II Phase GIDC Nr Morarji Circle, Vapi 396195. 1. Tablet Manufacturing Department: Ability to handle process like Dispensing, Granulation, Compression, Coating, SOPs preparation, well versed with ALCOA & GDP principles. QMS Manufacturing investigation (OOS/OOT/Deviation/CAPA),Training.) Position: Officer to Sr. Executive Qualification: M.Sc. / B.Pharm / M.Pharm No. of Vacant Position: 20 Experience: 2 to 8 years To Operate Granulation lines (RMG/FBD/FBP/Roll Compactor), Automatic Compression Machine (PLC/SCADA based Cadmach & Fluid Pack), Coating (Kevin & Gansons) Position :Technical Associates (Operator) Qualification: ITI / Diploma /BSc Experience: 1 to 5 years No. of Vacant Position: 15 2. Tablet Packing Department: Should have sound knowledge in SOPs, BPR, Line Clearance, Daily formats &records, Manpower Handling GDP, GMP. Position: Officer to Executive Qualification: B.Pharm / M.Pharm / MSC No. of Vacant Position: 15 Experience: 2 to 8 years To Operate Blister Pack Machine ELMACH 3015 PDA machine/ IC 150C / WKH100 Cartonator machine/ Track and Trace machine with Temper Evident., CVC Primary & Secondary) Position: Technical Associates (Operator) Qualification: ITI / Diploma /BSC Experience: 2 to 5 years No. of Vacant Position: 15 3. Injectable Department: (Should have sound knowledge require in SVP, Aseptic Vial & Ampule filling, Washing, Autoclave & Sterilization. .) Position: Officer to Sr. Officer Qualification: B.Pharm / M.Pharm / BSC/ MSC Experience: 1 to 7 years No. of Vacant Position: 10 4 . Quality Control Department: Candidates having educational qualification of BSc/MSc with specialization in Chemistry. Organic chemistry/Analytical chemcistry with experience of 2 to 7 years in Quality control departments. Working exposure in HPLC, GC, UV Vis spectrophotometer, FTIR, Melting point, Dissolution Apparatus etc with regulatory exposure of USFDA/MHRA/EU/Brazil ANVISA/TGA/WHO audit. .) Position: Officer to Executive Qualification: B.Pharm / M.Pharm / BSC / MSC . Experience: 1 to 7 years No. of Vacant Position: 15 5. QA Department: (Should have sound knowledge in, Audit Trial, QMS , Training, SOP Preparation , IQPA Activities & Process Validation Position: Officer to Sr. Officer Qualification: B.Sc / M.Sc. / B.Pharm / M.Pharm Experience: 1 to 6 years No. of Vacant Position: 05 6. TTD Department: Preparation of plan regarding transfer of process / product from development, scale-up, manufacturing of exhibit / submission, launch to post approval phase which shall encompass the quality aspects (including risk assessment principles) and necessary regulatory requirement aspects. Co-ordination between R & D / client (product transferring unit) and all applicable stake holder departments in the plant (receiving unit) so as to ensure the smooth and effective transfer of product. Position: Officer to Sr. Officer Qualification: B.Pharma / M.Pharma Experience: 1 to 6 years. 7.Warehouse Department: (Should have sound knowledge in SAP, Handling of Qms Activity , handling of Purchase order, Purchase Requisition, GRN, RM, PM activities. Position: Officer to Sr. Officer Qualification: / B.com / M.com / B.Sc No. of Vacant Position: 02 8.Packaging Development Department: (Should have sound knowledge in Art Work & Product Design) Position: Officer to Sr. Officer Qualification: Diploma /B.E - Printing & Packaging Technology No. of Vacant Position: 02 Kindly carry below listed documents during interview. 1. Latest Passport size photo 2. Latest updated resume 3. Xerox copy of Qualification Certificates 4. Salary Slip / Appointment letter copy of current company / CTC Proof

Operate the FESEM in SE and BSE mode with EDS and EBSD. Performs routine maintenance on the microscope. Explains and demonstrates how to operate instruments to students, faculty, etc. Keeps records on instrument usage, service repairs and maintenance manuals. Essential: M. Sc. in Physics/Chemistry/Nano Technology or B. E/ B. Tech in Engineering Streams. Minimum two years experience onhandling of FESEM, EDS with other possible attachments ofFESEM.

Role & responsibilities • You will be responsible for documentation and execution of qualification activities. This includes preparation, review and execution of URS (User Requirement Specification), DQ (Design Qualification), FDS (Functional Design Specification), UTM (User Traceability Matrix), IQ (Installation Qualification), OQ (Operational Qualification), PQ (Performance Qualification), RQ and (Requirement Qualification) documents. • Your responsibilities include review of miscellaneous qualification documents and preparation and review of risk assessments for equipment and systems. • You will be responsible for new project related FAT (Factory Acceptance Test) and SAT (Site Acceptance Test). • You will review and compile raw data, relevant certificates, analysis test reports and • preparation and review of final summary report. • You will be responsible for preparation and review of protocols and reports for media fill validation and cleaning validation. • Your role involves initiation of relevant CRN (Change Request Number) for new or existing activity, timely closure of assigned action plans as per CRN, and CRN review and approval. • You will be responsible for corrective and Preventive Action (CAPA) implementation and handling of incident investigations and CAPA related to qualification. • As part of your role, you will prepare and review VMP (Validation Master Plan). • You will conduct training for employees and external vendors as a qualified trainer. • Your role includes preparation and review of qualification SOPs (Standard Operating Procedure), conducting investigations as a site investigation team member, and updating Qualification status label. • You will be responsible for periodic qualification schedule preparation, updating and execution, and qualification of new or transferred equipment. • You will also provide necessary assistance and support to various regulatory, internal and external inspections.

Strategic: Work towards continues improvements in automation & instrumentation to bring down the cost and technology advancement. Plant upgradation works planning, execution on Periodical basis. Able to visualize & plan the activity related to overall Project execution. Plan & execute the work towards the management goals. Able to handle DS and DP equipment’s Updated & aware of GAMP5, cGMP, statutory guidelines & standards requirements for automation and instrumentation. Plan for implementation of Automation layers Aware & update the latest software related to Automation & Instrumentation, DP, DS. Operational: Monitor the overall activity of Automation and Instrumentation activities. Plant level Automation and instrumentation breakdown diagnostics and maintenance for DP, DS, QC, EMS, BMS & Utilities. Support to Automation Layers implementation and validation. Calibration management including planning, execution, documentation and control for the plant level. Automation to support for upstream and downstream processing of MAbs/therapeutic proteins such as microbial, cell culture, chromatography, TFF, blast freezing, CIP/ SIP etc. Technical site support for CCTV, Access control, Door interlock. However main responsibility of maintaining & trouble shooting, planning & execution rests with facility management department. Coordinate with EHS team for trouble shooting of Fire alarm, PAS, VESDA & Gas suppression system. Technical site support for IT team for Data & Internet connectivity. However, main responsibility of maintaining & trouble shooting, planning & execution rests with IT department. Preparation/Review of SOP, Preventive Maintenance schedule/planner, Documentation etc. Coordination with user departments & plan for Preventive/Breakdown/ Calibration maintenance. Ensure smooth operation of plant & machinery to avoid breakdowns & production loss. And Coordination with user departments & plan for Preventive/Breakdown maintenance. Monitoring of outsource agency for plant operation. Review & coordinate for finalization of agreements. Preparation/Review/Training of SOP, Preventive Maintenance, Break down Maintenance, Schedule, Planning. Support Audit & follow Statutory Compliance. Review & approval of P & ID along with control & function layout drawings and electrical drawings. Prepare/ Review/ Execution of SLIA, URS, DQ, QRM, CLIA, FAT, SAT, IQ, OQ & Support for PQ. Monitoring of outcome agency for plant operation. Review & coordinate for finalization of agreements. Preparation and execution of QMS documents in the department. Goal setting to team members & annual review. Providing the same to the department head for review & approval. People: Shift scheduling, Manpower planning, reporting & Shift operations. Contract / Service provider Manpower/activities planning, reporting.

For Production : Exposure pertaining to groninger vial filling , groninger bottle filling, fedegari autoclave, NKP vial filling machine, lyophilizer , spray dryer , aseptic process, complex manufacturing, exposure to CIP/SIP, skid manufacturing, pre filling syringe , QMS is required. Experience required is 2-6 yrs. For Engineering : Should to preventive/ breakdowns maintenance of sterile manufacturing plant, maintenance of autoclave, filling machine - vial, bottle, ampoule, ophthalmic, lyophilizer, freeze dryer machine , BFS machine is required. Experience required is 2- 6 yrs. Job Location : Sun Pharmaceutical Medicare Limited : Nr. Hotel Sarvottam, Survey NO 22 & 24 , Village : Ujeti , Post :Baska , Tal: Halol : 389350 Dist. Panchmahal, Gujarat, INDIA. Mb No : 02676 610 603 / 628

Walk In Interview Interview Day & Date : 14-06-2025 (Saturday) Time : 08:00 to 11:00 Am Department : Production Sciences or Pharmacy Graduates (M.Sc. / B. Pharm. / M. Pharm.) with 0 to 6 years Experiences in parenteral manufacturing (vial / ampoules / bottles of glass or Plastic through BFS technology). Candidate worked in production compliances / remediation / and having experiences of managing quality system document (CCN / CAPA / investigation etc.) ACULIFE HEALTHCARE PRIVATE LIMITED. Formally known as nirlife Near Railway Crossing (Sanand - Viramgam Highway) Village: Sachana, Taluka : Viramgam District: Ahmedabad 382 150

Position: CSSD Technician (Male Candidates Only) Experience - 0 – 1 Year (Freshers are welcome; training will be provided) B.Sc in Chemistry, Biology, or relevant Interested? Share your CV shubha@hireindians.com OR Call/WhatsApp +918178223314 Required Candidate profile If you're a recent graduate looking to start your career in the healthcare sector, this is a great chance to gain hands-on experience in a reputed hospital setting.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Enterprise Tech Support- Level 2. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.