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5 - 8 years
5 - 9 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Change Practice SME. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 10 years
4 - 7 Lacs
Gurugram
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA??s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers?? and clients?? business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
6 - 10 years
6 - 12 Lacs
Visakhapatnam
Work from Office
Role & responsibilities > Should have experience on injectables process maintenance. > Preventive maintenance and breakdown maintenance on Vial Filling, Tunnel, Vial Washing, Lyophillizer, Autoclave, Capping. > Must be from Injectable plant.
Posted 1 month ago
1 - 2 years
3 - 3 Lacs
Bhiwadi
Work from Office
Must Have knowledge of Production Procedure, Media Preparation , Environmental monitoring , Attend fill Media , Area Cleaning and sanitization as per SOP etc. Preferred candidate profile
Posted 1 month ago
3 - 6 years
3 - 4 Lacs
Bharuch, Dahej, Ankleshwar
Work from Office
Role & responsibilities Preferred candidate profile •Process Development • R&D Chemist • Process Chemistry • Process Optimization • Chemical Synthesis • Route Scouting • Reaction Mechanism • Lab Autoclave -Hydrogenation, Reduction, Hydrolysis, Methylation, Esterification, Kolbe-smith Carboxylation, Distillation, Acidification and high-Pressure reaction.
Posted 1 month ago
3 - 7 years
3 - 6 Lacs
Kadi, Ahmedabad
Work from Office
Key Responsibilities: Operate, monitor, and maintain Lyophilizers, HVAC systems, chillers, and AHUs to ensure efficient functioning. Perform routine and emergency maintenance tasks, ensuring minimal downtime and optimal performance of equipment. Maintain accurate operational records and detailed maintenance logs for all equipment. Ensure adherence to cGMP (current Good Manufacturing Practices) and cleanroom standards in daily operations. Follow Quality Management System (QMS) protocols, including SOPs (Standard Operating Procedures), change control, and Corrective and Preventive Actions (CAPA). Troubleshoot equipment issues and implement effective solutions to prevent recurrence. Conduct equipment qualification and requalification processes to ensure compliance with regulatory requirements. Collaborate closely with cross-functional teams and leadership to meet production and operational goals. Job Location: Bus transportation facility available from Ahmedabad, Kalol & Kadi. Education Qualification: I.T.I Fitter
Posted 1 month ago
4 - 8 years
4 - 8 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 7 years
0 - 3 Lacs
Hyderabad
Work from Office
Engineering (Biologics/Injectables): Designation: Sr. Executive/ Executive/Sr. Officer/Officer Qualification: B Tech / Diploma (Mechanical/Instrumentation) Instrumentation Maintenance: Experience in BMS, Breakdown maintenance, Preventive Maintenance, Calibration, SCADA, PLC. Process Equipments: Experience in Breakdowns and preventive maintenance of Vial Washing, Filling, Capping, Autoclave and Labelling Machines, Jacketed Vessels, lyophilization, Ability to handle shift operations. HVAC & Utilities: Maintenance of Cold Rooms, Walk-In Incubators, Deep freezers, LAFUs, DPBs, GCs, Bio Safety Cabinets, Industrial Refrigerators, LSSUs, Chillers, Hot water Generation Systems Production : Designation: Sr. Executive/ Executive/Sr. Officer/Officer Qualification: ITI/ Diploma/B. Sc/ B. Pharmacy/M. Sc. Filling: Manage shift plans for shift filling activities, operate and maintain equipments such as a Vial Washer, Tunnel Sterilizer, Filling and Capping Machine. Blending: Ability to Manage shift plans to formulation activities, operate and maintain equipment such as autoclave and blending vessels CIP and SIP skids. Packing & Labelling: Handle shift plans for labelling machines and VVM dot machines with an inspection system. Bitch coding through the use of videojet and control printer. operate track and trace and cold room and deep freezer.
Posted 1 month ago
2 - 7 years
2 - 7 Lacs
Hyderabad
Work from Office
Walk In Drive For Production Injectables In Formulation Division @ Corporate Office Department:- Production Injectables Qualification :- Diploma | ITI | B Tech | B Pharmacy | BSc | MSc | M Pharmacy Experience :- 2 to 8 Years Division :- Formulation Interview Date:-10-05-2025 Interview Time :- 9.00AM TO 2.00PM Work Location:- Unit-II, Kothur & MSNF-V, RK Puram Venue Location :- MSN Corporate, H. No. 2-91/10 & 11 /MSN, Whitefields, Kondapur, 500084 Contact No:- 040-304338701 | 8954 Note:- Candidate should bring Update Resume , Increment Letter, Pay slips, Bank Statement, Certificates, Aadhar Card & Pan Card About Company:- MSN Group is the fastest growing research-based pharmaceutical company based out of India. Founded in 2003 with a mission to make health care affordable, this Hyderabad-based venture has Fifteen API and Six finished dosage facilities established across India & USA. The group has an integrated R&D center for both API and formulation under one roof, dedicated to research and development of pharmaceuticals to make them more accessible. With core focus on speed and consistency in delivery, MSN has achieved the following: More than 900+ national and international patents Product portfolio featuring over 450 + APIs 300+ Formulations, covering over 35 major therapies Won the trust of more than 40 Million patients across 80+ countries globally Innovation and speed form the crux of our business strategy. Backed by a dedicated and experienced team of over 14,000 the organizational environment at MSN integrates multiple disciplines and functions by effective implementation of goals and objectives through technology, coupled with Integrity, Imagination and Innovation.
Posted 1 month ago
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