Audit and Compliance - Process Expert

Role & responsibilities

• Perform client internal and vendor audits in line with US federal laws, including but not limited to, FDCPA, UDAAP, GLBA, CFPB, TCPA, ECOA, etc.
• Identify root cause of issues and provide resolutions.
• Discuss audit findings and recommendations with supervisor and report significant issues
• Prepare audit reports in line with the approved audit plan.
• Ensure audits are performed and completed as per defined schedules.
• Provide feedback and recommendations to enhance the user interface and user experience (UI/UX) design of IPACS software.
• Coach and evaluate employees to develop overall performance within the department
• Develop and deliver training on various audit and process improvement topics.
• Assist in the planning and coordination of services upon execution of a new client contract
• Perform special projects as needed

Preferred candidate profile

1. Bachelors Degree or equivalent work experience. Bachelors Degree in Accounting, Business Administration, or related field preferred.

2. Experience of 1-6 years in in completing audits, reviewing documentation, and preparing conclusions

3. Must demonstrate strong writing skills and ability to compose narrative based audit reports for client facing engagements

4. Must demonstrate ability to perform analysis of data to solve problems and create recommendations

5. Ability to communicate effectively, both orally and in writing, with peers, managers and clients

Desired Skills & Experience

1. Knowledge of standard MS office products i.e. Excel, Word, Power Point, Outlook etc.

2. Must possess strong attention to detail, problem solving, decision-making, and reasoning skills

3. Self-motivated and able to work independently with little direction and supervision

4. Ability to effectively multi-task, prioritize duties and meet multiple deadlines

5. Ability be able to grasp new concepts quickly