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Infiniti Power
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AudioVisual Helpdesk Coordinator - Noida Sector 132

AudioVisual Helpdesk Coordinator - Noida Sector 132

Infiniti Power

1 - 5 years

3 - 5 Lacs

noida

Posted:14 hours ago| Platform:

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Skills Required

audio visual av service desk ticket management helpdesk management ticketing helpdesk service audio video video conferencing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience

Qualification-

preferred

Communication

Gender:

Position Location

Workday

Travel requirement:

Budget

Software skills required

Key Skills:

Manage AV helpdesk operations, logging and resolving support tickets related to AV issues.
Allocate tickets to engineers, track attendance and seek regular updates
Take Customer feedback on closed service tickets in timely manner
Escalate complex AV issues to senior technicians or external vendors while ensuring timely resolution.
Maintain an updated AV knowledge base and troubleshooting guides for end-users and technicians.
Coordinate with OEMs to raise an RMA of audiovisual faulty hardware.
Track and update project progress reports (excel radar diagrams, project completion reports)
Customer-installed base updation and AMC warranty tracking
Track tools and material requirements for projects
Preferred:

Provide remote and on-site support for AV systems, including projectors, microphones, and conferencing setups.
Assist end-users with video conferencing tools (Zoom, Microsoft Teams, Webex).
Coordinate with OEMs, clients, engineers, and technicians to develop AV solutions tailored to business needs.

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