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Asst Manager / TL - International Chat Support - Gurugram - GO/JC/649/2025

0 years

0 Lacs

Gurugram Haryana India

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

chat support crm service metrics communication

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Asst Manager / TL - International Chat Support - Gurugram

Job Overview

We are hiring experienced professionals for International Chat Support roles in the Retail domain. The role involves managing customer interactions via chat, resolving queries, and ensuring a high level of customer satisfaction. Candidates must be open to working in rotational 24x7 shifts.

Key Responsibilities

  • Handle inbound and outbound customer chats for international retail clients
  • Respond to queries, complaints, returns, and product-related issues with speed and accuracy
  • Maintain a positive, empathetic, and professional tone with customers at all times
  • Document customer interactions in CRM systems
  • Collaborate with internal teams for issue resolution
  • Ensure adherence to service quality and performance metrics

Role Requirements

  • Strong experience in International Chat Process
  • Prior experience in the Retail / E-commerce domain is mandatory
  • Excellent written English communication skills
  • Ability to multitask in a fast-paced, customer-facing environment
  • Comfortable working in 24x7 rotational shifts

Skills Required

RoleAsst Manager / TL - International Chat Support - GurugramIndustry TypeRetailingFunctional AreaITES/BPO/Customer ServiceRequired Education Bachelor DegreeEmployment TypeFull Time, PermanentKey Skills
  • CHAT TOOLS
  • CUSTOMER ENGAGEMENT
  • INTERNATIONAL CHAT SUPPORT
  • INTERNATIONAL NON-VOICE
  • ISSUE RESOLUTION
  • RETAIL CUSTOMER SERVICE
  • WRITTEN COMMUNICATION
Other Information
Job CodeGO/JC/649/2025Recruiter NameMadhumitha

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