Asst Manager / TL - International Chat Support - Gurugram - GO/JC/649/2025

The position of Assistant Manager / Team Leader - International Chat Support in Gurugram requires handling inbound and outbound customer chats for international retail clients. You will be responsible for responding to queries, complaints, returns, and product-related issues with speed and accuracy, ensuring a high level of customer satisfaction. It is essential to maintain a positive, empathetic, and professional tone with customers at all times. Documenting customer interactions in CRM systems and collaborating with internal teams for issue resolution are key responsibilities. Adherence to service quality and performance metrics is crucial for this role. To excel in this position, you must have strong experience in International Chat Process and prior exposure to the Retail / E-commerce domain. Excellent written English communication skills are necessary, along with the ability to multitask in a fast-paced, customer-facing environment. Candidates should be comfortable working in rotational 24x7 shifts. Key Skills required for this role include proficiency in chat tools, customer engagement, international chat support, international non-voice processes, issue resolution, retail customer service, and written communication. This full-time, permanent role in the Retail industry will involve working closely with ITES/BPO/Customer Service teams. A Bachelor's Degree is the required educational qualification for this position. If you are ready to take on the challenge of providing exceptional customer support through chat interactions, this role might be the perfect opportunity for you. Job Code: GO/JC/649/2025 Recruiter Name: Madhumitha,