Asst. Manager - QC

Job Description

Position: Manager - Quality Control & quality Assurance Location: Seepz Role Overview: The Quality Manager will oversee the quality assurance processes to ensure that all products meet customer and industry standards. This position is crucial for maintaining customer trust by delivering defect-free products while optimizing processes for efficiency and compliance. The role requires managing and training a team of Quality Control (QC) professionals across diamond, metal, and finished product categories. Key Responsibilities: Quality Assurance: Ensure adherence to quality standards as per customer requirements for all products. Oversee and enforce compliance with company and industry quality benchmarks. First-Time Pass Rate: Achieve and maintain the First-Time Pass Rate (FTPR) as per predefined standards. Identify and address recurring quality issues to minimize rework. Customer Satisfaction: Ensure zero product rejections by customers due to quality concerns. Collaborate with cross-functional teams to address quality-related feedback promptly. Team Training: Train the QC team on quality standards, processes, and AAA (Appearance, Accuracy, and Assurance) guidelines. Develop a culture of continuous learning and improvement within the team. Process Adherence: Monitor, evaluate, and ensure adherence to QC processes throughout the production lifecycle. Recommend and implement process improvements to enhance quality outcomes. Team Management: Lead and manage the QC team responsible for diamonds, metals, and finished products. Assign responsibilities, monitor performance, and provide regular feedback to team members. International Market Standards: Stay updated with international market quality trends and standards. Ensure products meet global market requirements and customer expectations. Qualifications and Skills: Bachelor s degree in Quality Management, Engineering, or a related field. Minimum 10 of experience in quality assurance, in the jewelry or manufacturing sector in the International Market. Proficient in quality management systems and tools (e.g., ISO standards, Six Sigma, Kaizen for Process Improvement). Strong leadership skills with experience managing diverse teams. Excellent communication, analytical, and problem-solving abilities. Knowledge of the international jewelry market and customer expectations. DEI Statement At Kama Jewelry, we celebrate diversity and are committed to create an inclusive environment for all employees. We believe that diversity drives innovation, and we are dedicated to fostering an equitable workplace where everyone feels valued and respected. Kama Jewelry is an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.