At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
In infrastructure engineering at PwC, you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing experience.
Why PWC
& Summary
As Support Technician, you provide firstline technical assistance and support for queries and issues related to the Database. This role involves troubleshooting, resolving technical problems, configuration and manage the database
- Provide frontline support for SQL databases, application configuration files, and Azure infrastructure.
- Ensure availability, performance, security and compliance across supported Databases.
- Monitor alerts and tickets (ServiceNow/Jira) for SQL/Azure/app configuration issues.
- Support Azure SQL Database and/ or SQL Server instances connectivity, failover, DTU/vCore sizing basics, firewall rules, auditing, threat detection.
- Monitor health using SSMS, Azure Monitor/Log Analytics , and builtin metrics; respond to deadlocks, blocking, and slow queries.
- Maintain and validate application config files (JSON, YAML, XML, INI, web.config/appsettings.json)
- Perform Implement environmentspecific settings; manage secrets through Key Vault or equivalent
- Provision and support Azure resources VMs, Azure SQL Database, Storage, App Services, VNets/NSGs, Azure Monitor/Log Analytics, Key Vault
- Perform patching, certificate management (TLS), and basic networking (DNS, IP, ports).
- Set up alerts, dashboards, and runbooks for operational tasks.
- Assist with deployments via Azure DevOps/GitHub Actions; troubleshoot build and release pipelines.
- Maintain documentation runbooks, known issues, topology diagrams, standards.
Meet SLAs for response and resolution; track metrics and report status.
Mandatory skill sets
Azure SQL Database Support
- Execute routine database tasks backups, restores, user provisioning, role management, and basic performance checks.
- Run and optimize basic queries; assist with index maintece and statistics updates under guidance.
- Support Azure SQL Database and/or SQL Server instances connectivity, failover, DTU/vCore sizing basics, firewall rules, auditing, threat detection.
- Monitor health using SSMS, Azure Monitor/Log Analytics, and builtin metrics; respond to deadlocks, blocking, and slow queries per runbook.
Configuration File Management
- Maintain and validate application config files (JSON, YAML, XML, INI, web.config/appsettings.json).
- Implement environmentspecific settings; manage secrets through Key Vault or equivalent (no secrets in source control).
- Use version control (Git) and CI/CD to track changes, reviews, and deployments.
- Apply linting/validation tools; ensure rollback and change approval processes are followed.
Preferred skill sets
- Curiosity A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo. Collaboration A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect. Challenge Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions. Value Driven Demonstrates a strong commitment to ethical principles and organizational values, ensuring that all actions and decisions align with the companys mission and integrity standards. Friendly and approachable. Patient and understanding. Resilient and adaptable. Willingness to learn and grow in the Support Team and keep abreast with industry trends.
Years of experience required
3+ yrs
Education qualification
Bachelor s degree
Education
Degrees/Field of Study required Bachelor of Engineering
Degrees/Field of Study preferred
Required Skills
Structured Query Language (SQL)
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Architectural Engineering, Business Continuity, Cloud Architectures, Cloud Compliance, Cloud Infrastructure, Cloud Migration, Cloud Virtualization, Communication, Continuous Deployment, Continuous Integration/Continuous Delivery (CI/CD), Data Infrastructure, DevOps Practices, Disaster Recovery, Emotional Regulation, Empathy, Google Cloud Platform, Hardware Troubleshooting, Hybrid Cloud, Identity and Access Management (IAM), Inclusion, Infrastructure Architecture {+ 26 more}
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