Associate

Roles and Responsibilities

• Provide excellent customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle international non-voice process for US clients, ensuring timely resolution of issues.
  
• Utilize blended process skills to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
  
• Demonstrate strong verbal communication skills to effectively communicate with customers from diverse backgrounds.
  
• Meet performance targets set by the organization while adhering to quality standards.
  

Desired Candidate Profile

• 0-3 years of experience in an International BPO environment (blended process).
  
• Bachelor's degree in Any Specialization (B.A/B.B.A/B.M.S).
  
• Excellent communication skills in English; ability to work on night shifts (US shift).
  
• Proficiency in typing speed; comfortable working with technology-based tools.

• Highest Qualifictation should not be from IT Background.
• Commerce qualified are preferable.
• Excellent communication skills are mandatory.