Associate Vice President - Workforce Management

The role of the Consultant is to collaborate with leadership teams and colleagues across Enterprise Workforce Planning to deliver Workforce Capacity Plans and enhance performance by leveraging Workforce tools, business knowledge, and finance inputs for the business Head ofs and Executive. By cultivating relationships, identifying opportunities to integrate demand knowledge, and utilizing key workforce tools, you will empower leaders to build high-performing teams with a growth mindset, ultimately benefiting colleagues and customers. As a trusted partner across Enterprise Operations and broader Operations services at NAB, you will provide thought leadership and execute performance and operational excellence strategies. This role does not have BEAR accountabilities and does not involve managerial responsibilities. With over 11 years of experience and a minimum of 7-8 years in WFM, Operational, or Project Leadership roles, ideally within Contact Centre/Financial Services or Banking sectors, you will bring a wealth of expertise to the team. Your strong background in Workforce Tools & Forecasting Methodology, Business Improvement, and Business Process will be instrumental in driving success. Key Responsibilities: - Conduct capacity planning, forecasting, and ad-hoc analysis to enable the Performance unit to align with priorities effectively. - Develop and maintain workforce management models, insight reporting (WFM), and support business strategic deliverables. - Manage stakeholders and demonstrate a clear understanding of workforce methodologies. - Take ownership of assigned projects, proactively address roadblocks, and ensure optimum delivery and resolution. Essential capabilities: - Proficiency in Business Analysis and Problem Solving. - Understanding of contact centre and Operations technology landscape. - Ability to connect resources effectively, multitask, and adapt to changing priorities. - Strong stakeholder management skills from analyst to executive levels. - Knowledge of Workforce Management Operations, including Forecasting, Capacity Planning, and Scheduling. Other capabilities: - Familiarity with Aspect Workforce Planning system. - Knowledge of Control IQ/Workware system. - Proficiency in Microsoft Office 365 suite, particularly Excel and PowerPoint.,