ASSOCIATE TRAINING COORDINATOR - II

Job Summary - External Able to deliver results as per customer requirements with high customer satisfaction(CSS). Provide customer with resolutions for their queries wrt to Training Administration issues/queires. Assist the customers with the Training Administration issue/query via Phone, E-mail & Chat Provide the customer with resolutions about their querries / calls/chats Perform detailed case analysis and document the case in the system and generate ticket Generate daily / weekly reports for the customer on Microsoft Excel Perform Training Management activities on the Learning Management Systems or otherwise Educational Qualification Mandatory Any Graduate Technical Skills Mandatory Excellent MS-Office skills Optional Diploma in Quality Management Behavioural/Soft Skills Mandatory 1) Be pro-active to understand the issue about the call /chat /email Attention to details and has Analytical skills Must have Voice , Email and Chat support Experience Good communcation skills Flexible to work in 24X5 environment. Skills Goal-oriented with a results-driven desire for success Experience Minimum Fresher Maximum 1 year Show more Show less