Associate Trainer Pharmacist

Job Title: Associate Trainer – Pharmacist (Substitution Sales & Coaching)

Department: Training & Quality

Reporting To: Training Manager / T&Q Lead

Location: Mumbai Office

Experience Required: 1–3 years in Substitution Sales (Pharma domain)

Role Overview:

The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance improvement trainings for telecallers engaged in substitution medicine sales. The role requires a pharmacist background with strong communication skills and the ability to translate product and process knowledge into effective customer conversations.

Key Responsibilities:

Conduct refresher and on-the-job training (OJT) for telecallers on substitution selling, customer handling, and call quality improvement.

Collaborate with Quality Analysts to identify common error patterns and develop targeted coaching plans.

Ensure accuracy and compliance in medicine substitution as per doctor’s prescription, patient profile, and internal guidelines.

Deliver product related sessions to enhance team’s medical knowledge and substitution confidence.

Provide 1:1 coaching for agents in bottom quartile performance and track post-coaching improvement.

Support new hire batches during nesting by reinforcing soft skills, sales ethics, and process adherence.

Maintain training logs, feedback sheets, and reports on agent progress and session effectiveness.

Participate in call calibrations and suggest process improvements based on observed agent challenges.

Required Qualifications:

B.Pharm / D.Pharm or equivalent pharmaceutical qualification (mandatory)

2–3 years of experience in telecalling / customer service / sales in a pharmaceutical or healthcare setup

Prior experience in substitution selling or generic medicine promotion preferred

Strong understanding of drug categories, dosage forms, and brand-generic mapping

Excellent communication and interpersonal skills

Ability to conduct engaging training sessions and motivate learners

Proficiency in MS Excel, PowerPoint, and call-monitoring tools