Associate Technical Support Engineer

JOB DESCRIPTION

Designation: Associate Technical Support Engineer

About US:
Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at www.foundationai.com
 

Job Overview:
We are looking for talented individuals who are passionate about making a career in Customer Support. The Associate Technical Support Engineer will be responsible for organizational and operational requirements. The successful candidate will be adaptable, detail-oriented, and organized, have good analytical and problem-solving skills with a logical touch, and should be able to work with cross-functional teams  Additionally, the applicant should have a proactive mindset, and contribute to the customer knowledge base. There may be a requirement for shift work to cover different time zones and applicants must be flexible in this regard.

Responsibilities:

• Provide Technical Support via Email/Ticketing tool to customers
• Contribute to the Customer Support knowledge base
• Escalate and follow up unresolved tickets to appropriate internal teams
• Perform manual tasks as required
• Respond promptly to customer queries to maintain a high level of customer satisfaction 

Skills and Tools:
 

• Ready to work in rotational shifts in 24x5 operations 
• Willing to work on Indian Holidays/Weekends
• Good knowledge of Python and Database skills
• Excellent written and verbal communication skills
• Must be flexible to work from the office/remotely as required
• Analytical and problem-solving skills

Education: Graduates (Freshers/College Interns)

Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us. 

For any feedback or inquiries, please contact us at careers@foundationai.com
Learn more about us at www.foundationai.com