Associate Technical Support Engineer

0 - 3 years

0 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Internship

Job Description

  • Provide Technical Support via Email/Ticketing tool to customers
  • Contribute to the Customer Support knowledge base
  • Escalate and follow up unresolved tickets to appropriate internal teams
  • Perform manual tasks as required
  • Respond promptly to customer queries to maintain a high level of customer satisfaction

Skills and Tools:
  • Ready to work in rotational shifts in 24x5 operations
  • Willing to work on Indian Holidays/Weekends
  • Good knowledge of Python and Database skills
  • Excellent written and verbal communication skills
  • Must be flexible to work from the office/remotely as required
  • Analytical and problem-solving skills

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