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Associate - Tech Support

Associate - Tech Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco

3 - 8 years

5 - 10 Lacs

bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

outbound due diligence technical support associate mech engineer excel operations improvement wellness medical insurance business solutions counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the role

Accountable for probing, triaging, dispatching job to the right man with the right skills using necessary tool either via phone or emails

What is in it for you

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence
Identifying operational improvement and finding solutions by applying CI tools and techniques
Handle Inbound / Outbound Calls within the critical metrics
Knows and applies fundamental work theories/concepts/processes in own areas of work
To Probe, Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time
Responds with appropriate levels of urgency to situations that require quick response or turnaround
Ability to the analyze the root cause and handle 1st level issues
Ability to make informed and timely decisions

You will need

Basic MS Office - Excel,
Any Graduate (Preference of Mech. Engg.)
Speed and Accuracy
Active Listening
English Speaking, Reading and Writing
Logical Thinking

Apply

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Associate - Tech Support