Associate System Engineer

Company Profile :

ProVal Technologies is a master managed services provider (MSP). Our forte is managed services, and we partner with some of the most successful and innovative IT Service providers to provide them with 24x7 network operations center (NOC) support, and remote infrastructure management across leading technology platforms.

The company is driven by our core values (reflected by our name) and provides an excellent learning platform and career path to its employees. A culture driven by excellence in service delivery, continuous innovation, and employee recognition, makes ProVal a great place to call home for professionals. Come and become a part of this experience, to fast-track your way to success.

www.provaltech.com

CORE RESPONSIBILITIES:

• Develop and maintain scripts in PowerShell and Batch for automation and system tasks.
• Configure, manage, and optimize ConnectWise Automate, ConnectWise RMM, Screen Connect, and Ninja RMM tools.
• Create and deploy automations, monitors, and alerts within ConnectWise Automate and CW RMM.
• Troubleshoot and resolve issues related to plugin failures, script errors, and monitor breakdowns.
• Provide after-hours and rotational shift support in a 24x7x365 operational setup.
• Collaborate with cross-functional teams to ensure consistent delivery of high-quality services.

ELIGIBILITY:

• 
  Any technical graduate
• Good communication skills
• Flexible to work in shifts

REQUIRED SKILL SET:

• 
  1–2 years of experience in System Administration / RMM Management / NOC Operations.
• Proficiency in PowerShell and Batch scripting.
• Hands-on experience with ConnectWise Automate, CW RMM, Screen Connect, and Ninja RMM.
• Strong analytical and troubleshooting skills for resolving automation and monitoring issues.
• Excellent communication and documentation skills.
• Willingness to work in rotational shifts and provide after-hours support as required.