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Associate Specialist, Implementation (Night Shift)

Associate Specialist, Implementation (Night Shift)

Mastercard

3 - 7 years

0 Lacs

pune maharashtra

Posted:20 hours ago| Platform: Shine logo

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Skills Required

project management consultancy training testing configuration management customer support infrastructure design transaction processing team management communication skills microsoft excel microsoft word microsoft powerpoint ms project technical expertise product expertise

Work Mode

On-site

Job Type

Full Time

Job Description

As an Associate Specialist, Implementation working the Night Shift, your role involves being responsible for all aspects of customer implementation engagements. This includes consultancy, training, project management, testing, and customized production configurations for both existing and new customers. You are also accountable for integrating new products into the global implementation framework. In addition, you partner with GP&S, sales team, Customer Delivery, and O&T to customize specific implementation plans while providing technical and product expertise to customers pre and post-launch. You take the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer needs. Key Responsibilities: - Manage small projects and/or initiatives as an experienced individual contributor with specialized knowledge of the assigned discipline - Guide customers through established processing rules, specifications, and required documentation - Conduct detailed testing of data elements, sub-elements, network configurations, and interfaces; validate all customer test cases to ensure production readiness - Suggest configuration/production setup changes with minimal guidance; identify potential issues to escalate to leadership - Take a greater lead in the development of products, such as analyzing product time-to-market, reducing inefficiencies, and identifying areas for improvement - Provide technical guidance to less experienced team members - Experience supporting standard infrastructure design and implementation - Demonstrate understanding of Mastercard's core products and services - Successfully complete detailed testing and implementation of hardware and software elements - Demonstrate understanding of transaction processing - Experience leading customers through trainings and manuals; answer general questions In the Customer Implementation System (CIS) Team, you work in partnership with the Customer Delivery, Global Products & Services, and Account Teams in the NAM region focusing on providing expert consultation, leading implementation, and post-production project support on all of MasterCard Core and Emerging Products for existing and new customers in the region. Team members are based throughout the NAM region. Qualifications Required: - Experience with Mastercard services in the past (dual-message/single-message) is a plus - Excellent communication skills with internal teams & customers on technical and business aspects at various levels of engagement - Provide and request input/feedback to make your work more efficient and improve the team's performance & processes overall - Work well with other team members to support customers during and after implementation - Highly motivated and enterprising team player - Proficiency in Microsoft Excel, Word, PowerPoint, and MS Project Please note the Corporate Security Responsibility: All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security. You must abide by Mastercard's security policies and practices, ensure the confidentiality and integrity of the information being accessed, report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.,

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Associate Specialist, Implementation (Night Shift)