Associate Specialist, HR Services

Mastercard

2 - 5 years

6 - 11 Lacs

pune

Posted:2 weeks ago| Platform:

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Skills Required

photoshop microsoft office suite hr operations recruitment onboarding project management hr generalist activities windows xp autocad budgeting talent acquisition ms office outlook microsoft windows html agile illustrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview

Join our HR Services team and help deliver a smooth onboarding experience for new hires across EMEA and APAC
Youll support background check and work authorization processes, ensuring compliance and accuracy while providing excellent service to candidates and internal partners
Role Responsibilities Process daily background check transactions, review candidate records, and update adjudication statuses in HR systems
Monitor case progress, follow up on pending actions, and escalate complex cases to senior team members
File and track work authorization documentation, ensuring completeness and compliance with policies and regulations
Respond to routine inquiries from candidates and internal stakeholders regarding background checks and work authorization
Maintain accurate records to support audit readiness and compliance
Collaborate with Talent Acquisition and HR Services to ensure timely onboarding and issue resolution

Key Performance Indicators

Transaction Processing Time: Average time to complete background check and work authorization tasks
Accuracy Rate: Percentage of transactions completed without errors or rework
Compliance Rate: Percentage of work authorization filings completed per policy and regulations
Inquiry Response Time: Average time to respond to candidate and stakeholder inquiries
Escalation Timeliness: Prompt escalation of complex cases to senior team members
Data Accuracy: Accuracy of updates in HR systems and trackers
All About You Understanding of HR operations, preferably with exposure to onboarding or compliance background check and work authorization) processes
Strong attention to detail and ability to handle confidential information
Clear written and verbal communication and problem-solving skills
Excellent organizational skills, with the ability to manage repetitive tasks efficiently and consistently
Ability to manage repetitive tasks efficiently in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with HR systems is a plus
A mindset focused on service, confidentiality, and continuous improvement.

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