Associate Salesforce

PwC Service Delivery Center

3 - 8 years

7 - 11 Lacs

pune

Posted:1 day ago| Platform:

Apply

Skills Required

it services change management analytical workflow ms office troubleshooting operations analytics technical support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide daytoday technical support to Salesforce Users globally (L2)
User access rights management
Deliver documentation on how to use Salesforce solution
Identify, diagnose, and resolve technical problems, escalate and track problems appropriately
Create and maintain reports and dashboards across functional groups
Create and maintain report types
Manage elevated access requests
Analyze integration issues and data flows
Understanding and experience with general salesforce setup, functionality and configuration such as workflows, validation rules, triggers, field updates, page layouts, record types, formula fields, report types etc.
Reports and dashboards development/maintece experience. Metadata analysis experience.
Troubleshooting incidents in stage and production environments, ServiceNow familiarity for reporting and configuration
Skills in CRM Analytics administration and familiarity with dashboards, lenses, recipes, data sets, etc. is a plus;
Proficiency with Data Loader, Workbench tools, etc.

Mandatory skill sets

3+ years experience in enterpriselevel Salesforce projects/large global projects using ITIL methodologies with repeated and demonstrable success
3+ year experience in Salesforce configuration within Sales Cloud in Lightning Experience, including permissioning, object relationships, triggers, workflow, and frontend configuration
Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, etc.
Understanding of when to use configuration vs customization.

More Jobs at PwC Service Delivery Center

Senior Associate SAP SD Enterprise APPS SAP Bangalore

Bengaluru

5 - 10 yrs

INR 10 - 11 Lacs

Senior Associate-Data Engineer

Mumbai

2 - 4 yrs

INR 4 - 6 Lacs

Associate_ GTM_Strategy&_ Advisory

Gurgaon

Experience: Not specified

INR 14 - 19 Lacs

Senior Associate_Oracle EPM FCCS_ D&A _Advisory

Bengaluru

4 - 8 yrs

INR 8 - 12 Lacs

IN-Senior Associate Azure Dot net

Bengaluru

5 - 9 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.