About Arctera
Arctera keeps the world s IT systems working. We can trust that our credit cards will work at the store, that power will be routed to our homes and that factories will produce our medications because those companies themselves trust Arctera.
Arctera is behind the scenes making sure that many of the biggest organizations in the world - and many of the smallest too - can face down ransomware attacks, natural disasters, and compliance challenges without missing a beat. We do this through the power of data and our flagship products, Insight, InfoScale and Backup Exec.
Illuminating data also helps our customers maintain personal privacy, reduce the environmental impact of data storage, and defend against illegal or immoral use of information.
It s a task that continues to get more complex as data volumes surge. Every day, the world produces more data than it ever has before. And global digital transformation - and the arrival of the age of AI - has set the course for a new explosion in data creation.
Joining the Arctera team, you ll be part of a group innovating to harness the opportunity of the latest technologies to protect the world s critical infrastructure and to keep all our data safe.
Job Title: Associate Sales Operations Specialist - Global Sales Operations
Location: Balewadi Tech Park, Balewadi high street, Pune, India
Team: COE CRM Operations
ARCTERA is currently looking for motivated individuals who are responsible for assisting sales organization throughout the transaction lifecycle as well as partnering directly with colleagues internally to deliver operational, reporting and analytical support to the organization and highlight key trends, outline operational challenges and propose process improvement philosophies to increase our operational efficiency and success. The team is always looking for influencers who are passionate, dedicated and self-motivated in their work and career.
Role Overview
The CRM Operations Associate is responsible for managing CRM admin functions, maintaining territory assignment model, and improving the quality of customer data for sales teams. The individual will work closely with Sales/Sales Operations teams & be the first point of contact to address queries related to territory assignment and resolve data related queries on accounts and opportunities in CRM.
The successful candidate will be responsible for providing support to the Sales Teams and will have a broad range of responsibilities.
Responsibilities:
- Responsible for managing the CRM operations seamlessly and timely SLA delivery along with maintaining high levels of customer satisfaction
- Improve CRM process through simplification, standardization, and automation of manual activities
- Work as an owner for the Sales Territory assignment process to manage end to end activities for Account & opportunity Territory assignment
- Maintain accurate forecasting model for opportunities in CRM system, to ensure accurate current and future pipeline visibility for Reps
- Maintain data hygiene in customer accounts including account ownership, segmentation, and clean address information
- Maintain customer relationship in CRM by creating/maintaining the account hierarchies
- Create periodic analysis and reports to improve data quality
- Coordinate and facilitate meetings with diverse business and technical stakeholders
- Facilitate change management by developing and executing communications plans, assigning roles, and defining accountabilities, conduct user training and creating training documentation, provide ongoing user support, implement reports and dashboards, etc.
- Ability to draw data insights, identifying gaps and highlighting the same for resolutions
Qualifications:
- Proficiency and previous experience with SFDC/Oracle Sales Cloud as CRM expert
- Proficiency and previous experience with MS-Excel (Advance level incl. macros and fuzzy logic)
- Good understanding of sales territories, account hierarchy & customer data management
- Experience in managing, extracting, and cleansing high volumes of transactional data
- Results and detail oriented with the ability to manage conflicting priorities effectively
- Excellent communication skills, cross functional experience, and strong interpersonal skills
- Strong written and verbal communication skills
- Strong analytical background with the ability to understand complex data and resolve difficult problems
- Flexible and adaptable to an evolving and dynamic business environment
- Knowledge of sales cycle and its basic requirements
- Flexible working in any shifts
Technologies:
- Oracle Sales Cloud, SFDC or any other CRM system
- Microsoft Excel, Access, PowerPoint
Experience:
- Should have 3 to 5 Year of experience in CRM support role (SFDC, Sales Cloud or any other CRM)
- Should have hands on experience working in excel
- Hands-on experience in advanced Excel
- Self-starter and a proactive can-do innovative attitude, result-oriented
- Flexible and adaptable to an evolving and dynamic business environment
- Knowledge of Sales Cycle and its basic requirements
- Good understanding of Sales Territories, account hierarchy & Customer Data
Education details
- Candidate should have bachelor s degree
