Job
Description
ABOUT US AGRIM is a fast-growing agri-tech startup building an on-demand B2B Agri-inputs marketplace. Agri-inputs is a $50bn industry spread across Seeds, Agro Chemicals, Fertilizers, Agro-Tools and Animal Feed. AGRIM has scaled up rapidly across India, with 10% of the overall customer universe already onboarded on the platform. Having closed our Series B round of funding with Tier-1 investors, we are very well capitalized. Our Founders are IIT/ IIM graduates and ex-entrepreneurs (with successful exits) and we have also built one of the best start-up teams, with senior executives from Tier-1 education institutes, e-commerce companies such as Amazon, Hopscotch, Policy Bazaar, etc. and experienced industry professionals from the agriculture sector. B2B e-commerce marketplace for Agri-Inputs (Total Market potential of $50 billion) Founded by Ex-entrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain Backed by 4 Tier-1 Investors Growing 5X Month on Month Onboarded 1000+ Manufacturers | 1,00,000+ Retailers | Active across India 300+ Full time employees ABOUT THE ROLE Be the voice of customer for the entire organization. Own and drive strategic programs to improve end-to-end customer experience across the order lifecycle. RESPONSIBILITIES Build feedback loops and tracking mechanisms to improve NPS and proactively solve for experience gaps. Own programs around customer problems like post-delivery issues, returns, cancellations etc. Identify and revamp broken or unscalable operational flows through product and process interventions. Build strong coordination frameworks across internal teams such as Ops, Tech, Product and Supply. Deep dive into data to identify root causes, pilot solutions, and track effectiveness through continuous loops. Draft comprehensive SOPs, process documents, and business requirement documents (BRDs) for effective implementation of new process and product flows. Own CX project tracking, prioritization, and execution in a high-velocity environment. Interact with customers from time to time via calls, field visits to gather insights around key pain points and disseminate the same across the organization. QUALIFICATIONS Energetic self-starter comfortable in high-ownership, fast-paced startup environments. Strong communication and stakeholder management abilities to drive cross-functional alignment. Process-oriented with a strong bias towards scalable systems and root cause solving. Hustle mindset with comfort in ambiguity and iterative problem-solving. Technical Skills: SQL (Must have), Python (Good to have). Minimum 2 years of experience in program management, operations, or customer experience roles. NOTES Location: Sector-66, Gurugram, Haryana Role: In-Office Working Days: 6-days (Monday-Saturday) Show more Show less
