Associate Operations

As a Customer Service Executive at British Council's Noida office, you will play a crucial role in delivering exceptional service to customers through various communication channels like calls, emails, and chats. Your primary responsibility will be to address inquiries promptly and accurately, ensuring customer satisfaction and upholding high service quality standards. By effectively collaborating with your team, you will provide valuable feedback to enhance operational efficiency. Key Responsibilities: - Serve as the first point of contact for British Council customers, handling queries professionally and empathetically - Communicate fluently in English and Hindi, demonstrating proficiency in customer service practices across voice, email, and chat channels - Utilize strong keyboard handling and MS Office skills to support customers effectively - Collaborate with team members to improve service delivery and operational processes - Adapt to a 24/7 shift setup, including weekends, public holidays, and occasional travel or extended hours during peak periods Qualifications Required: - Proficiency in English and Hindi - Bachelor's Degree - Must have the right to live and work in India British Council is committed to creating a more connected and trusted world by supporting peace, prosperity, and cultural exchange. The organization is committed to equality, diversity, and inclusion, welcoming applications from all community members. As a Disability Confident Employer, British Council ensures equal opportunities for disabled applicants who meet the role requirements. Additionally, the organization prioritizes safeguarding children, young people, and adults globally, adhering to strict safeguarding policies and legal requirements. For any application submission concerns, you can reach out to askhr@britishcouncil.org. As a Customer Service Executive at British Council's Noida office, you will play a crucial role in delivering exceptional service to customers through various communication channels like calls, emails, and chats. Your primary responsibility will be to address inquiries promptly and accurately, ensuring customer satisfaction and upholding high service quality standards. By effectively collaborating with your team, you will provide valuable feedback to enhance operational efficiency. Key Responsibilities: - Serve as the first point of contact for British Council customers, handling queries professionally and empathetically - Communicate fluently in English and Hindi, demonstrating proficiency in customer service practices across voice, email, and chat channels - Utilize strong keyboard handling and MS Office skills to support customers effectively - Collaborate with team members to improve service delivery and operational processes - Adapt to a 24/7 shift setup, including weekends, public holidays, and occasional travel or extended hours during peak periods Qualifications Required: - Proficiency in English and Hindi - Bachelor's Degree - Must have the right to live and work in India British Council is committed to creating a more connected and trusted world by supporting peace, prosperity, and cultural exchange. The organization is committed to equality, diversity, and inclusion, welcoming applications from all community members. As a Disability Confident Employer, British Council ensures equal opportunities for disabled applicants who meet the role requirements. Additionally, the organization prioritizes safeguarding children, young people, and adults globally, adhering to strict safeguarding policies and legal requirements. For any application submission concerns, you can reach out to askhr@britishcouncil.org.