Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description Web check-in(WCI) agents support our business partners in completing WCI for their customers when the automated process fails. Agents will have a queue of WCI which needs to be processed every day manually. Key responsibilities: Identifying customer needs Recommending solutions to improve the quality Completing the airline check-in in a timely and accurate way Tracking the daily work Reporting to supervisors Forwarding unresolved queries to specialistsTo be successful in this role, agents should have good exploring skills, patience, attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust.Agents should also be able to help establish our reputation as a company that offers excellent customer support by giving timely feedback to improve the quality. Requirements : Excellent English knowledge Customer service attitude Good in exploring web portal options . Willing to work in different time zone Responsible enough to clearly follow the defined process . Passion for travel industry Qualifications : Any Degree
Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description Web check-in(WCI) agents support our business partners in completing WCI for their customers when the automated process fails. Agents will have a queue of WCI which needs to be processed every day manually. Key responsibilities: Identifying customer needs Recommending solutions to improve the quality Completing the airline check-in in a timely and accurate way Tracking the daily work Reporting to supervisors Forwarding unresolved queries to specialistsTo be successful in this role, agents should have good exploring skills, patience, attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust.Agents should also be able to help establish our reputation as a company that offers excellent customer support by giving timely feedback to improve the quality. Requirements : Excellent English knowledge Customer service attitude Good in exploring web portal options . Willing to work in different time zone Responsible enough to clearly follow the defined process . Passion for travel industry Qualifications : Any Degree
Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description What your impact will be Being a member of an autonomous, cross-location architecture team to work on defining best practices and standards. You are responsible for making the impact of changes clear, and ensuring a sound design and approach. You work side-by-side with other architects, product/engineering managers, technology leads and individual contributors of varying degrees of seniority, to collaborate for solutions, decision making and leading by example. Anticipate and act upon issues that arise, providing alternative approaches and solutions. Evaluate and create new tools and techniques to facilitate effective development and architectural practices. Constantly updating technical knowledge and skills by attending (and sharing) in-house and/or external courses, reading manuals and testing new applications or solutions Your expertise Bachelor or master degree in Computer Science, proven experience in successfully completing development of two or more complex applications or technologies, or equivalent applicable experience. Strong experience as a Software Engineer programming in OO/FP languages but preferably in JVM: Java, Scala or Kotlin. Also designing or implementing API best practices as well as using design and architectural patterns. Self-motivated; works independently. Strong communication skills, especially in representing their expertise to a wide range of people. Forges relationships with development personnel throughout the industry. Expert in current software design practices, including modularity, event-driven architecture, functional programming, microservices, object-oriented design, optimization, extensibility, and testability. Stays abreast of industry innovations and developments. Desirable Previous working experience in a startup or product company with high traffic experience. Previous experience on working in a centralised architecture function is a plus.
The job requires you to handle internal and external coordination, provide support to customers and partners through emails, chats, and calls, possess skills in Amadeus GDS (knowledge in Sabre is a plus), and manage customer claims both pre-travel and post travel. You should be fluent in English (both spoken and written) and have advanced knowledge in GDS, preferably in Amadeus and Sabre. Handling reservations, changes, cancellations, refunds, and reissue should be clear to you. Experience in travel agencies will be beneficial. You must be available to work from Monday to Sunday on rotating shifts. A passion for customer management, proficiency in computer tools, and the ability to work collaboratively in teams with a positive attitude are desired qualities. Being thorough and meticulous with extreme attention to detail, a proactive team player, self-motivated, and a problem solver are essential attributes for this role. You should be able to work under pressure, meet defined KPIs, and work towards tight deadlines with a can-do attitude. Strong communication skills are a must in this position.,
Company Description lastminute.com group is a publicly traded multinational Group, among the worldwide leaders in the online travel industry, leveraging technology to simplify the life of travellers. As a smart travel provider, we offer our customers an extensive offering for all their needs, from flights, hotels, holidays and city breaks to cruises, car hire, as well as other travel and leisure related services. We operate a portfolio of well-known brands such as lastminute.com, Bravofly, Rumbo, Volagratis and Jetcost. Every month, the Group reaches across all its websites and mobile apps (in 17 languages and 40 countries) 43 million unique users that search for and book their travel and leisure experiences. More than 1,200 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services. The Group is headquartered in Chiasso, Switzerland and is looking for a Contributor – Software Development for its one of the development centre based in Bangalore, India. Job Description Key responsibilities: Identifying customer needs, investigating and recommending solutions. Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection. Consistent upskilling as part of self-development to maintain process knowledge. Maintaining coordination within teams to collaborate on solutions and escalations. Work towards high CSAT and positive NPS consistently - ensure positive customer experiences. Requirements: Excellent communications - Verbal and Written Attention to details, conflict resolution and relationship building. Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company based applications. Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures. Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7. Qualifications Any Graduate
Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description Key responsibilities: Attend customers both inbound and outbound with English-speaking customers Sell holiday packages. Qualifications: 1-3 years Very good communication skills Fluent English, very good English written and spoken Thorough and meticulous with extreme attention to detail Strong communicator internal/external Work under pressure Work with commercial targets Proactive team player Self-motivated, tenacious, use initiative and problem solver Work to tight deadlines with a can-do attitude Desirable: Previous experience in the travel sector or similar Previous experience in phone sales Oriented business results Versatility Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7. Qualifications Any Graduate
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. Job Description Key responsibilities: ● Identifying customer needs, investigating and recommending solutions. ● Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure end-to-end resolutions are attempted and achieved for every customer connection. ● Consistent upskilling as part of self-development to maintain process knowledge. ● Maintaining coordination within teams to collaborate on solutions and escalations. ● Work towards high CSAT and positive NPS consistently - ensure positive customer experiences. Requirements: ● Excellent communications - Verbal and Written ● Attention to details, conflict resolution and relationship building. ● Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company based applications. ● Agents should also be able to help establish our reputation as a company that offers excellent customer support during all post-sales procedures. Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7. Qualifications Any Graduate
Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description Job Description Web check-in(WCI) agents support our business partners in completing WCI for their customers when the automated process fails. Agents will have a queue of WCI& which needs to be processed every day manually. Key responsibilities Identifying customer needs Recommending solutionsto improve the quality Completing the airline check-in in a timely and accurate way Tracking the daily work Reporting to supervisors Forwarding unresolved queriesto specialists To be successful in this role, agents should have good exploring skills, patience, attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust. Agents should also be able to help establish our reputation as a company that offers excellent customer support by giving timely feedback to improve the quality. Qualifications: Any Degree Requirements Excellent English knowledge Customerservice attitude Good in exploring web portal options . Willing to work in different time zone Responsible enough to clearly follow the defined process . Passion for travel industry Work model: Hybrid (6 days) and Rotational Shift