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2 Job openings at lastminute.com
Agent - Business Operations

Bengaluru, Karnataka

0 years

None Not disclosed

On-site

Not specified

Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description Web check-in(WCI) agents support our business partners in completing WCI for their customers when the automated process fails. Agents will have a queue of WCI which needs to be processed every day manually. Key responsibilities: Identifying customer needs Recommending solutions to improve the quality Completing the airline check-in in a timely and accurate way Tracking the daily work Reporting to supervisors Forwarding unresolved queries to specialistsTo be successful in this role, agents should have good exploring skills, patience, attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust.Agents should also be able to help establish our reputation as a company that offers excellent customer support by giving timely feedback to improve the quality. Requirements : Excellent English knowledge Customer service attitude Good in exploring web portal options . Willing to work in different time zone Responsible enough to clearly follow the defined process . Passion for travel industry Qualifications : Any Degree

Agent - Business Operations

Bengaluru

0 years

INR 5.70003 - 9.56697 Lacs P.A.

On-site

Part Time

Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description Web check-in(WCI) agents support our business partners in completing WCI for their customers when the automated process fails. Agents will have a queue of WCI which needs to be processed every day manually. Key responsibilities: Identifying customer needs Recommending solutions to improve the quality Completing the airline check-in in a timely and accurate way Tracking the daily work Reporting to supervisors Forwarding unresolved queries to specialistsTo be successful in this role, agents should have good exploring skills, patience, attention to fill correct details, conflict resolution and computer literacy who’s able to earn our clients’ trust.Agents should also be able to help establish our reputation as a company that offers excellent customer support by giving timely feedback to improve the quality. Requirements : Excellent English knowledge Customer service attitude Good in exploring web portal options . Willing to work in different time zone Responsible enough to clearly follow the defined process . Passion for travel industry Qualifications : Any Degree

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