Associate Manager Training Travel

Job Title:

Location:

Company Description:

Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

New Hire Training:

• Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices.
• Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these

Ongoing Training for Existing Agents:

• Identify skill gaps through assessments and feedback and create targeted upskilling programs.
• Deliver refresher courses, process updates, and compliance training regularly.

Training Content Development:

• Design and update training manuals, job aids, e-learning modules, and other supporting materials.
• Collaborate with subject matter experts to ensure content accuracy and relevance.

Performance Evaluation & Support:

• Assess trainees’ performance through tests, role plays, and practical evaluations.
• Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness.

Reporting & Continuous Improvement:

• Maintain detailed training logs, performance reports, and improvement plans.
• Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness.

Qualifications:

Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs

Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools.

At least 1 year of work experience as a trainer -

Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) -

Strong English verbal and written communication skills

Strategic in developing solutions and process improvements

Willingness and ability to work in shift and open to travel to train people