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5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
Join us as an Assistant Vice President at Barclays, where you will spearhead the evolution of the digital landscape, drive innovation, and ensure excellence in the digital offerings. Your role will involve harnessing cutting-edge technology to revolutionize our digital services, aiming to provide unparalleled customer experiences. As an Assistant Vice President, your success will be defined by your prior experience in PRA and EBA Reg reporting, specifically in any of the three streams - RWA, Leverage, and Large Exposures. It is essential to have a good understanding of PRA and EBA regulations related to these streams. Your ability to present and discuss data with stakeholders and senior management, addressing any queries they may have, will be crucial for this role. Additional valuable skills may include being a qualified Chartered Accountant/ FRM/ CFA, familiarity with tech/ automation tools like Alteryx, Python, and prior experience in managing projects related to new regulation implementations. In this role based in Chennai, your primary purpose will be to provide financial expertise and support to various departments and business units within the organization. This involves gathering, analyzing, and interpreting financial data to support investment decisions, assess financial risks, and aid in strategic planning. Your accountabilities will include evaluating investment opportunities and risks through detailed research, preparing investment recommendations and reports, forecasting short-term and long-term financial outcomes, monitoring financial risks, and providing regular reports to senior colleagues and the board of directors. You will also be responsible for collecting, analyzing, and interpreting financial data to create financial reports, dashboards, and presentations for stakeholders. As an Assistant Vice President, you will be expected to advise decision-making processes, contribute to policy development, and ensure operational effectiveness. Collaborating closely with other functions and business divisions, leading a team, setting objectives, coaching employees, and appraising performance will be part of your responsibilities. If you have leadership responsibilities, you are expected to demonstrate the LEAD behaviors - Listen and be authentic, Energize and inspire, Align across the enterprise, and Develop others. For individual contributors, leading collaborative assignments, guiding team members, identifying new directions for projects, and consulting on complex issues will be key aspects of your role. All colleagues at Barclays are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Barclays Mindset of Empower, Challenge, and Drive.,
Posted 1 day ago
1.0 - 6.0 years
2 - 6 Lacs
Navi Mumbai
Work from Office
Role & responsibilities Sutherland is hiring experienced ADM specialist /PRA specialist/Sales and Flawn specialis t skilled in Amadeus . Ideal candidates will have hands-on experience in fare audit , refunds ,interline inward and outward ,PRA , SPA ,BSP with a focus on delivering top-notch service. Preferred candidate profile Manage refunds and fare audit (Flawn) Should have worked on fare calculations and disputes Experience on SPA and Source Code Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (BSP/MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Error Clearing-• Quality check of tickets Having experience of SLA Deliverables Qualifications & Skills: Minimum: 12th pass or higher with IATA Certification Experience: Minimum 2-8 yrs experience . Why Join Us: Join a global leader in customer experience and travel services, offering competitive pay, performance-based incentives, career growth opportunities and a supportive training environment with world-class tools. Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Posted 4 days ago
3.0 - 6.0 years
5 - 6 Lacs
Thane, Dombivli, Mumbai (All Areas)
Work from Office
HIRING FOR SUTHERLAND Job Title: Sales PRA Passenger Revenue Accounting (Travel Industry) Location: Airoli Company: Sutherland Job Type: Full-time | Travel Domain | IATA Processes Job Summary: Sutherland is seeking an experienced and detail-oriented Sales PRA Analyst with a strong background in the travel and airline domain to join our dynamic team. The ideal candidate will have solid expertise in Passenger Revenue Accounting , including sales processing, receivables, refund handling, exception resolution , and compliance with IATA guidelines . Key Responsibilities: Process and validate travel sales transactions , ensuring timely booking of receivables, receipts, invoices, and credit notes . Handle Passenger Revenue Accounting (PRA) tasks in alignment with IATA standards. Identify and investigate under-collection scenarios: MCO/EMD over-utilization, unreported sales, dual utilization. Manage and process refunds per fare rules. Analyze and resolve sales exceptions (interface mismatches, proration issues). Ensure SLA deliverables are met. Conduct sales data analysis , ensuring data integrity and checklist quality. Use tools such as BSPLink , GDS , and accounting software for reconciliation and reporting. Qualifications: IATA qualified or strong IATA Revenue Accounting knowledge 25 years in PRA or similar travel industry role Experience with MCO/EMD, refunds, exception handling Proficiency in Excel and data reconciliation Familiarity with BSP/ARC, proration logic, ticket lifecycle Strong analytical and communication skills Preferred Skills: Tools: ATPCO, RADAR, Altea, AMADEUS SLA-driven BPO or shared services exposure Understanding of fare rules, interline agreements Why Join Sutherland? Collaborate with global travel leaders Certification and tool-based training Growth in aviation/travel accounting domain Interested Candidate Kindly share the resume on given number 9372194940
Posted 4 days ago
1.0 - 6.0 years
3 - 6 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Greetings from Sutherland!!! We are hiring for international Airline (Travel) process Domain - Interline, PRA and Fare Audit profile. Location - Airoli (Navi Mumbai)Work Mode - Work from Office Designation - Associate/Sr. Associate 4-6 Years of Experience is required Immediate joiners preferred Roles and Responsibilities: For Interline Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Evaluation and Initiation of 3rd Rejections cases Experience on SPA and Source Code Error Clearing Quality check of tickets Bills receivables and Payable Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Kindly call on 9321527119 or mail your CV on ojasvi.kori@sutherlandglobal.com with subject line - "Travel Process - Interline / Sales PRA / Fare Audit" Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
You have over 5 years of development experience working with Smallworld PNI using Magik. Your expertise includes Data Modeling, Design Manager Configurations, and preparing documents such as SRS, Custom Applications Design, and User Manuals. You possess a good understanding of next-generation telecommunication networks like FTTx, Mobile, RF/Coaxial, etc. Your experience extends to Smallworld version 4.x & 5.x products such as PNI, FTTH, LNI, Design Manager, Schematics, PRA, NIG, GSS, GSA, Smallworld Enterprise Gateway (SWEG), etc. Additionally, you have a strong background in product customization, Configuration, and Implementation. Familiarity with Job Manager and Short Transaction Manager will be considered an added advantage. You are skilled in Testing, Database concepts, and exhibit excellent verbal and written communication. Your proven ability to work creatively and analytically in a problem-solving environment makes you a valuable asset to the team.,
Posted 2 weeks ago
6.0 - 11.0 years
15 - 30 Lacs
Bengaluru
Hybrid
Job Title: AVP- Regulatory Reporting Location: Chennai, Tamil Nadu (Onsite) Overview: The role is for a Regulatory Reporting Business Analyst. Focus is on candidates with strong hands-on experience in regulatory reporting frameworks, particularly Basel, PRA, and EBA requirements. Role Responsibilities: BA + Regulatory Reporting experience is a must. Candidates must have good exposure to at least one regulatory metric such as: RWA (Risk-Weighted Assets) Leverage Ratio Large Exposures / LCR Must have experience working with PRA or IRA (local regulators). Should be capable of handling Basel III/IV regulatory implementations independently, ideally as an individual contributor. Project Responsibilities: Understand business requirements from Operations. Translate requirements into technical documentation for Technology teams. Perform UAT, conduct parallel runs, and support project go-live. Handle regulatory change initiatives from start to finish. Provide functional and data requirements to the production/reporting teams. Ensure delivery of month-end, quarterly, and daily regulatory reports. Change management and project ownership experience is critical. Candidate Profile: 610 years of relevant experience preferred (up to max 13 years). Must be proactive, articulate, and demonstrate a strong understanding of regulatory environments. Experience in strategic tool implementations for reporting is a plus. If interested, please share your resumes to sunidhi.manhas@portraypoeple.com
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
You should have at least 5 years of experience in developing applications on Smallworld PNI using Magik. Your responsibilities will include data modeling, configuring Design Manager, and preparing documents such as SRS, Custom Applications Design, and User Manuals. It is essential to have a good understanding of next-generation telecommunication networks like FTTx, Mobile, RF/Coaxial, etc. Additionally, you should have hands-on experience with Smallworld version 4.x & 5.x products, including PNI, FTTH, LNI, Design Manager, Schematics, PRA, NIG, GSS, GSA, Smallworld Enterprise Gateway (SWEG), etc. Customizing products, configuring systems, and implementing solutions should be part of your skill set. Knowledge of Job Manager and Short Transaction Manager will be advantageous. You should also have experience in testing, a solid understanding of database concepts, and excellent verbal and written communication skills. The ability to work creatively and analytically in a problem-solving environment is crucial for this role.,
Posted 2 weeks ago
9.0 - 14.0 years
15 - 25 Lacs
Chennai
Work from Office
Job Title: AVP- Regulatory Reporting Location: Chennai, Tamil Nadu (Onsite) Role Overview: Lead the end-to-end production of capital and RWA reports, embed robust controls and continuously strengthen our Basel/Pillar framework to ensure full compliance and data integrity. Key Responsibilities: Reporting Ownership: Compile, validate and submit all prudential returns (capital, leverage, RWA) within regulatory deadlines. Risk & Control: Identify reporting gaps, design mitigation measures and oversee remediation through regular controls testing. Process Improvement: Collaborate with IT to automate workflows, enhance report accuracy and reduce manual interventions. Regulator Engagement: Act as the primary point of contact for PRA queries, audits and ad-hoc data requests. Stakeholder Training: Develop targeted sessions and documentation to keep business and risk teams aligned on reporting standards. Must Haves: Technical Expertise : 5+ years working on Basel/Pillar frameworks, RWA calculations and PRA submissions. Analytical Mindset: Skilled at dissecting large datasets, identifying anomalies and driving data-backed decisions. Controls Experience: Proven ability to build, test and refine governance frameworks in a banking environment. Influence & Communication: Confident presenting complex topics to senior stakeholders and regulators. Project Drive: Track record of leading cross-functional initiatives to improve efficiency and accuracy. If interested, please share your resumes to sunidhi.manhas@portraypeople.com
Posted 1 month ago
3.0 - 8.0 years
1 - 4 Lacs
Gurgaon, Haryana, India
On-site
Job Responsibilities: Deliver second line assurance reviews that form part of the CMP through methodical planning, robust testing, engaging stakeholder management and quality reporting writing. Recommendations actions and observations that add-value and are not tick box - ensure that the outcomes of the reports are pushing us forward. Provide insight to the business functions on other themes outside the immediate scope of reviews e.g. control scalability or efficiency. Engage with stakeholders in a way which elicits partnership and collaboration Help to develop the compliance enterprise-wide risk assessment and link this effectively to the compliance monitoring plan Help to develop monitoring activities through better use of data and AI - take us to the next level! Desired Skills: Expertise and experience in regulatory compliance monitoring Strong understanding of the three lines of defence model Strong knowledge of FCA/PRA Handbooks and the UK regulatory framework as a whole, particularly how they pertain to our status as a dual-regulated bank and our specific product offerings. Dynamic attitude, constantly looking to add value and push OakNorth forward Willing to work outside core remit to the benefit of the Bank, your function and yourself Very strong report writing and organisational skills Great communicator and ability to influence stakeholders, particularly on why your report recommendations matter Can work in a flexible and scaling work environment
Posted 1 month ago
3.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Main responsibilities and duties of the role 1. To perform KYC due diligence of new relationships for Hong Kong, Singapore, China, Malaysia, Australia, Taiwan and Japan entities as a KYC Maker. 2. To conduct checks and due diligence on these clients primarily looking out for PEP/Adverse news/information that may be detrimental to the reputation of the bank. 3. To liaise and coordinate with Front Office and Client on the collection of the KYC documents/information. 4. To prepare escalation of complex cases to APAC Financial Security for advice, clarification or validation where applicable. 5. To provide guidance and sharing of KYC knowledge to the junior team members in the team and other departments. 6. Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Databases. 7. Ensure accurate and proper maintenance of statistics for timely MIS reporting/other ad-hoc reports and perform reconciliation on the KYC Status periodically (when required). 8. To perform ad-hoc screenings and other duties assigned by the Manager. Technical skill requirements • Knowledge in front-to-back KYC process is essential • Knowledge in KYC Screenings and Discounting are essential • Proficient with MSOFFICE - PowerPoint and MS Excel Job Qualification (education, years of experience and other soft skills) 1. Bachelors Degree Holder in Banking & Finance or equivalent 2. Minimum 2-5 years of experience in KYC / CDD, preferably in Corporate Investment Banking with a good understanding of AML/CFT Framework and KYC documentation processes 3. Good understanding of the AML/KYC Regulatory Requirements in Asia (in particular HKMA, MAS, CBRC, PBOC, PRA, FSC and FSA) 4. Strong verbal communication is essential. 5. Proficiency in Simplified and Traditional Chinese will be an advantage 6. Strong Interpersonal skills with ability to effectively interact with cross functional teams and capable of working on own initiative and prioritizing work-load 7. Highly organized with excellent attention to detail, highly motivated and able to work with minimal supervision. 8. Ability to multi-task and execute task with a sense of urgency and with ultimate goal of delivering tasks on time 9. Strong Team player 10. Good Knowledge with Excel will be an advantage.
Posted 1 month ago
3.0 - 8.0 years
9 - 16 Lacs
Gurugram
Hybrid
Location: Gurugram Experience Required: MBA: Total 5+ years, with 3+ years of relevant experience CA: Total 4+ years, with 2+ years of relevant experience We are currently seeking an experienced and motivated professional to join our team as Manager Finance Operations . Key Responsibilities Prepare regulatory returns for submission to the Prudential Regulation Authority (PRA) and European Banking Authority (EBA) for Org Group entities. Support external disclosures including earnings releases, interim/annual reports, and Pillar 3 documents. Develop assurance packs for senior management sign-off on regulatory submissions. Stay updated on regulatory developments and assist in interpreting and implementing PRA requirements. Generate and analyze ad hoc management information reports. Ensure timely and accurate delivery of global reports to stakeholders. Meet KPIs under tight deadlines while maintaining high accuracy. Identify and contribute to process improvement and automation initiatives. Maintain documentation in line with RCA and SOX requirements; ensure SOPs are current. Adhere to Group policies, regulatory standards, audit, and compliance requirements. Participate in business continuity testing and learning initiatives to enhance skills. Qualifications & Skills Qualified CA, ICWA, MBA, or CFA with 5+ years of post-qualification experience. Strong understanding of the financial services industry , products, and systems. Experience in regulatory reporting is preferred. Familiarity with Basel III/CRD IV , PRA regulations , AOP , and stress testing is a plus. Proficient in MS Office , especially Excel (macros, arrays, advanced formulas). Knowledge of Python, R, Xceptor , or other automation tools is an advantage. Strong analytical, organizational, and communication skills. Ability to work independently and collaboratively in high-pressure environments. Regards, Gopala BR HR TA Team gramashetty@allegisglobalsolutions.com
Posted 1 month ago
3.0 - 6.0 years
4 - 7 Lacs
Navi Mumbai, Kalyan/Dombivli, Mumbai (All Areas)
Work from Office
Greetings from Sutherland!!! We are hiring for international Airline (Travel) process Domain - Interline, PRA and Fare Audit profile. Location - Airoli (Navi Mumbai) Work Mode - Work from Office Designation - Sr. Associate / Lead Associate Minimum 4-6 Years of Experience is required Immediate joiners preferred Roles and Responsibilities: For Interline Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Evaluation and Initiation of 3rd Rejections cases Experience on SPA and Source Code Error Clearing Quality check of tickets Bills receivables and Payable Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Kindly call on 7028312315 or mail your CV on vijeta.kamble1@sutherlandglobal.com with subject line - "Travel Process - Interline / Sales PRA / Fare Audit"
Posted 1 month ago
8.0 - 13.0 years
14 - 24 Lacs
Bengaluru
Hybrid
locationMode of work: Hybrid Job locaiton: Bangalore Principal responsibilities Defining, developing and translating requirements, applying principles of a good requirement, at all stages of the project lifecycle from high level business requirements through to, for example, process requirements, functional requirements, user requirements, system requirements, data requirements, as well as test conditions. Managing a robust change control process to ensure change requests or changes in scope are identified and controlled. The role holder has a good understanding of change & implementation approaches, tools and techniques for gathering, clarifying and managing business requirements and selects and applies the right approaches, tools and techniques according to context ensuring seamless delivery. Qualifications - External Business Analyst experience working in large complex Programmes within the financial services industry and Cloud (Google Cloud Platform). Experience with complex regulatory data models and cross functional solution designs. Relevant experience within regulatory change in a Finance and Risk context. Exceptional drive, motivation and commitment and focus in operational excellence. Strong decision-making, problem-solving and interpersonal skills including the ability to influence stakeholders. Ability to provide SME knowledge in specific area to continuously improve areas of practice; minimum of a Bachelors degree in business, finance, mathematics, related field or equivalent experience. Advance data interrogation skills using SQL and Excel Understanding of Basel III/IV and PRA/COREP Regulatory Reporting Requirements Understanding of the organization's data (facility, products, risk parameters used for credit risk calculation and reporting) Please share your updated resume to gramashetty@allegisglobalsolutions.com Regards, Gopala BR HR TA Lead
Posted 1 month ago
3.0 - 8.0 years
3 - 8 Lacs
Tuni
Work from Office
Responsibility: 1. Responsible to ensure safe evacuation of all the employees of the department and report the numbers during emergency. 2. Understand the process & other hazards involved in product related activities before startup of product/plant. 3. Perform Pre-Startup-Safety Checks to ensure all controls measures placed before startup. 4. Conduct shop floor training for all employees on process hazards, emergency scenarios associated with product and other operations. 5. Report the deviations related to product/operation, started without risk assessment or completion of critical controls. 6. Perform Pre-Startup-Safety Checks related to all Changes (MOCs) to ensure all controls measures placed. 7. Report the deviations related to processes, started without MOC or completion of critical control measures. 8. Monitoring of permit activities for safe execution. 9. Report the deviations related to activities, started without PTW or any violations. 10. Ensure all employees wear recommended PPE as per risk assessment. 11. Data collection and participation in investigations for all incidents. 12. To follow safety norms and adhere with company policy. 13. To follow the Quality Policy & Contamination prevention policy of the company 14. Identify the manual operations in the process as a part of automation integrity check/improvement plan. 15. Conduct shop floor training to all employees on process hazards and EHS systems. 16. Participation in mock drills area or site specific. 17. Monitor the healthy condition of all emergency equipment. 18. Monitor critical operations such as material handlings, reactions, distillations and etc. to ensure all control measures are placed. 19. Monitor critical equipment’s & Instruments maintenance as per schedule. 20. Monitor healthy condition of all emergency equipment’s. 21. Report an individual employee’s safety performance observed in the above cases or related to following site safety standards applicable to the role as well as job location. 22. Prepare Shift handover report.
Posted 1 month ago
5.0 - 10.0 years
0 - 4 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
RESPONSBILITIES This role will reside in Core Payments Operations within Operations, focused on corporate cash management services.This group is responsible for the build out of our corporate cash management offering, comprised of account, payments, and liquidity services. Hone your strong negotiation and relationship skills as you bring Operations, Engineering and Business project sponsors and stakeholders to the table to build complex solutions while balancing competing priorities. Oversee a team that performs day-to-day tasks to ensure timely & accurate completion of tasks. Showcase your ability to be both practical and aspirational by scoping, defining, and planning realistic but aggressive delivery expectations in conjunction with project stakeholders. Demonstrate your business acumen through expert requirements gathering sessions where you elicit actionable functional specifications that can build real life systems. Show the ability to see the forest for the trees; understand strategic plans, business, process, and architecture while you influence design and develop solutions. Demonstrate your precision and attention to detail during user acceptance testing and implementation, including building proactive risk mitigation practices into established guideline. Develop and coach members of the team by providing real-time feedback and opportunities for progression. Develop functional targets, outline plans to achieve them, lead execution to achieve key objectives & key results, and communicate progress to leadership. Work closely with various projects and Engineering teams to enable payment capabilities or enhance existing processes. Ability to navigate various situations, distill technical or specialized terminology into basic terms, to determine live risk(s) problem statement, size impact, and determine appropriate steps to mitigate adverse client, financial, regulatory, and/or reputational impact; analyze root cause, recommend tactical/strategic solutions and follow-through to remediate gaps or uplift controls Ability to partner and navigate through a broad set of internal stakeholders (Federation teams, Ledger Operations, Legal, Compliance) as well as external counterparts e.g. third-party vendors, banks, central bank, etc.; develop relationships Participate in recruitment, interviewing and recommendation of potential new hires to ensure adequate resources for managing the business risks. Assist the management team to build our next generation capabilities in the payments space. Actively participate in various system testing, Industry & Regulatory changes. BASIC QUALIFICATIONS Prior work experience - professional and relevant payments experience, in an evolving industry change is a plus. Minimum of 5.25+ years if experience. Bachelor's degree. Adaptable/flexible: open to a highly dynamic environment Ability to drive consensus. Champions excellence Leadership Management (People/Risk) Problem solving Decision making Reconciliation concepts PREFFERED QUALIFICATIONS Knowledge on Banking sectors, Swifts, Credit Cards, Payment rails, technologies Knowledge on various Payment related regulations (PRA, FRY15 etc) Swift ISO messaging knowledge Proficiency in BI tools like Tableau, Alteryx & SQL is a plus.
Posted 1 month ago
6.0 - 11.0 years
15 - 25 Lacs
Chennai
Hybrid
Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products Responsibilities: Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities. Lead skilled resources with unique/different technical background spanning from Onboard/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs. Help influence new requirements to better serve the needs of the customer. Develop Key OKRs and Objectives for team success. Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders. Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data. Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams. For escalated concerns, ensure next steps / actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLAs. Act as an early-Quality liaison with Advanced/Strategy/Feature and Product teams to avoid late Quality fixes in the field. Lead any Quality forecast analysis on Fleet feature deployments. Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints. Establish End-Customer feedback mechanisms and KPIs on all responsible features. Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders. Innovative and able to find win-win solutions in the face of conflicting needs. Ability to influence product design through lessons learnt from quality feedback channels. Data driven, but also needs the ability to drive to conclusions with imperfect/incomplete data. Follow the 5D/8D Process, with main focuses on ICA/PCA/PRA. Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact). Strong communication and presentation skills. Qualifications/Requirements: EE / CS / Bachelor of Science / MBA degree 5+ years of experience delivering products or managing quality in a technical function 2+ years of experience on Vehicle Connectivity and Vehicle launches. 2+ years of experience driving quality concerns is desired. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools
Posted 2 months ago
4.0 - 9.0 years
7 - 11 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people
Posted 2 months ago
1 - 5 years
1 - 6 Lacs
Navi Mumbai
Work from Office
Greetings from Sutherland!!! We are hiring for international Airline (Travel) process Domain - Interline profile and Fare Audit profile. Location - Airoli (Navi Mumbai) Work Mode - Work from Office Designation - Sr. Associate / Lead Associate Minimum 4-5 Years of Experience is required Immediate joiners preferred Roles and Responsibilities: For Interline Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Interline Inward and Outward is Mandatory Evaluation and Initiation of 3rd Rejections cases Experience on SPA and Source Code Error Clearing Quality check of tickets Bills receivables and Payable Roles and Responsibilities: For Sales PRA Having knowledge of Travel process Having knowledge of PRA Revenue Accounting Having experience of Sales Processing Booking of Sales Receivables/Receipts/Invoices/Credit Note Identification of under collection (MCO/EMD Over-utilization/Unreported Sales/Dual Utilization) Having experience of Refund Processing Having experience of Sales Exception (Interface / Proration) resolutions Having experience of SLA Deliverables Analysis of Sales data, Quality & checklist IATA qualified Roles and Responsibilities : FOR FARE AUDIT Knowledge on Fare Audit Fare Calculation Audit of the published and unpublished fare. Sales, Exchanged and Refunded tickets Evaluating the violation in fares, taxes collection. Raising ADM- Agency Debit Memo for under-collection Desired Candidate Profile Should have minimum 3-5 years of experience in Travel (Interline) process. Minimum Graduate. IATA - Can be added advantage. Should be well versed with MS Office. Should have knowledge about GDS tools. NOTE : Apply only if you have similar process knowledge. We are only hiring for MUMBAI location. Please share your cv priyanka.kashyap@sutherlandglobal.com and you can also contact @8882553485.
Posted 2 months ago
14 - 20 years
12 - 18 Lacs
Bengaluru
Work from Office
We are seeking a highly skilled and experienced AGM - HCC (Provider Risk Adjustment) to join our team at Bangalore location. The ideal candidate will have over 13+ years of experience in medical coding, with a proven track record of managing large teams of 100+ coders. The candidate should be certified from AAPC or AHIMA, with strong leadership capabilities, client handling experience, and a deep understanding of the healthcare and medical coding industry. Key Responsibilities: 1) Lead and manage a team of 100+ coders to ensure the timely and accurate completion of medical coding tasks 2) Oversee the day-to-day operations of the medical coding department, ensuring high productivity and quality standards 3) Develop and implement coding strategies, workflows, and processes to optimize team performance 4) Act as the primary point of contact for clients, handling client communication, queries, and escalation 5) Ensure compliance with regulatory and industry standards (HIPAA, ICD-10, CPT, etc 6) Conduct training and development programs for the coding team to enhance their skills and knowledge 7)Monitor key performance indicators (KPIs) and generate reports for management 8) Collaborate with other departments to streamline workflows and improve operational efficiency 9) Stay updated on the latest trends, technologies, and regulations in the medical coding field Educational Qualifications & Experience: Any Graduate (Preferably from Life Science background 13+ years of experience in Medical Coding, with at least 3 years of experience in Provider Risk Adjustment coding specialty and substantial team management experience Why Join Us? At Corrohealth, we believe in high values and best work culture. Our team is diverse, creative, and dedicated to making an impact. We offer: Innovative Environment We embrace creativity, cutting-edge technology, and bold ideas. Career Growth – Clear paths for advancement, skill development, and mentorship opportunities. Impactful Work – Your contributions directly shape our success and create real-world impact. Supportive Culture – A team-first mindset with open communication, collaboration, and respect. Diversity & Inclusion – We value diverse perspectives and foster an inclusive workspace. Work-Life Balance – We support healthy boundaries and flexible work arrangements. Leadership Vision – Strong, transparent leadership with a long-term strategic outlook.
Posted 2 months ago
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