Associate Manager - Life Insurance BPS Operations

We are seeking a highly motivated, dedicated, and detail-oriented individual to join our team as an Associate Manager Life Insurance BPS Operations. This role is pivotal in driving day-to-day operational excellence, ensuring seamless business operations, and delivering exceptional client service.

The Associate Manager will be responsible for overseeing daily functions, maintaining service level compliance, and fostering a culture of continuous improvement. Key responsibilities include leading and supporting teams, monitoring performance metrics, enhancing processes, and collaborating across functions to ensure high-quality outcomes aligned with business goals.

Key Responsibilities includes:
1. Team Leadership & DevelopmentLead, mentor, and manage a team comprising Process Associates and SME.Monitor individual and team performance, offering regular coaching and support toenhance productivity and quality.Foster a positive, motivated, and engaged team environment.2. Operational ManagementEnsure consistent adherence to client-defined SLAs, KPIs, and contractual obligations.Manage escalations, resolve client and customer concerns, and address overpaymentissues promptly.Conduct regular performance evaluations and monthly one-on-one sessions.Bring hands-on experience in managing process migrations and system conversions.3. Process OptimizationIdentify gaps and opportunities for process improvement and efficiency.Collaborate closely with quality, training, and workforce management teams to drivecontinuous improvement.Support automation and digitization initiatives wherever applicable.4. Reporting & InsightsPrepare and analyze daily, weekly, and monthly operational reports.Share actionable insights and strategic recommendations with senior leadership andclients.Track and report key metrics such as team performance, attrition, and attendance.5. Client CommunicationMaintain regular communication with onshore counterparts to align on expectations,process updates, and changes.