ASSOCIATE MANAGER, CUSTOMER SUPPORT

• Bachelor’s degree preferred, or equivalent experience.
• 5+ years of customer support or technical support experience, with 1–2 years in a leadership or supervisory role preferred.
• Proven success leading customer support teams in a fast-paced environment.
• Hands-on experience using AI tools or platforms related to support operations (e.g., AI chat assistants, ticket triage automation, knowledge automation tools, or conversational AI).
• Experience working on or contributing to AI-driven process enhancements or support-related AI projects/use cases.
• Strong coaching, mentoring, and performance management experience.
• Advanced problem-solving and analytical skills to diagnose complex customer issues.
• Demonstrated ability to communicate clearly and professionally with both technical and non-technical audiences, including executive-level communication.
• Strong organizational skills with the ability to manage priorities and multiple initiatives simultaneously.
• Experience using CRM and support platforms (such as Zendesk, Salesforce, ServiceNow, or similar).
• A passion for delivering excellent customer experiences and developing high-performing support teams.
• Ability to adapt to evolving processes, technology, AI innovations, and customer needs.

Job Types: Full-time, Permanent

Pay: ₹871,662.67 - ₹1,500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person