Associate Mako Product Specialist

What You Will Do

• Provide clinical product support to all end users, including on-site guidance and assistance during surgical procedures.
• Train surgeons and operating room staff, offering both clinical and technical support for operating the companys robotic arm applications, associated equipment, and instruments to ensure optimal placement and precision.
• Deliver ongoing in-services and customer education sessions for assigned accounts.
• Use proprietary software to prepare pre-operative CT scans for use with the RIO/Robotic Arm Interactive Orthopedic System, assisting surgeons with implant planning, sizing, and positioning.
• Troubleshoot and resolve product-related issues quickly and effectively to ensure high customer satisfaction.
• Collaborate with Sales and Marketing teams to increase product awareness, highlight clinical benefits, and build strong relationships with key surgeons and OR staff.
• Provide product-related feedback to support continuous improvement and enhanced customer experience.
• Be ready to travel up to 75%.

What You Need

• Clinical support experiencefor example, as a medical field technician, application specialist, or in a similar role.
• Strong customer focus with the ability to place customer needs at the center of everything you do.
• Excellent communication and interpersonal skills.
• High stress tolerance and strong problem-solving abilities to troubleshoot issues effectively.
• Flexibility to travel extensively within the region.
• Strong attention to detail, curiosity, and the ability to learn quickly.
• Fluency in English.
• Preferences

Education: B.Tech in Biomedical Engineering (preferred).

Experience: 15 years of relevant industry experience.

Operating Theatre (OT) Exposure: 13 years of hands-on OT experience preferred.