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For Employers

Associate

Mahindra Integrated Business Solutions (MIBS)

0 - 5 years

|

2 Lacs

mumbai navi mumbai

Posted:1 week ago| Platform:

Apply

Skills Required

inbound customer service call logging inbound voice process communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Answering incoming calls.
Identify and escalate issues to supervisors.
Research, identify and resolve citizen complaints using applicable software.
Route calls to appropriate resources.
Document all call information according to standard operating procedures.
Complete call logs and reports.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal or team qualitative and quantitative targets.
Ensure you follow the customer service script provided by the company for uniformity

Requirements:

Need Confident Candidates who can handle calls efficiently.
Strong verbal and written communication skills in Marathi & Hindi.
Should be able to understand and speak basic English.
Should be comfortable working in rotational/night shifts for Male.
Should be comfortable working from office.
Should have basic knowledge of Computers.
Looking from Mumbai- Harbor & Central line only.
Looking for Non-Technical Graduates

Interview Rounds:

1. HR Round

2. Typing Test [require minimum 20 - 25 Gross W.PM & 90% Accuracy]

3. Final round with Operations Team.

Selection will be done based on confidence and communication skills in Marathi & Hindi

along with basic English

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Mahindra Integrated Business Solutions (MIBS)

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