Associate

Company Description

Arohan Financial Services Limited, established in 2006 in Kolkata and part of The Aavishkaar Group, is one of India's largest NBFC Microfinance Institutions. The organization has received top ratings such as an A (Stable) bank loan rating, MF1 grading from CARE Ratings, and SP1 Social Performance rating. A certified Great Place to Work, Arohan ranks among India's top workplaces, including excellence in the microfinance and BFSI sectors. With a mission to empower underserved households and small businesses through sustainable financial services, Arohan aims to impact 28 million lives by 2028.

Role Description

This is a full-time on-site Associate role based in Katihar. The Associate will manage operational tasks, support team activities, and maintain accurate records while ensuring compliance with company policies. Day-to-day responsibilities include interacting with clients, processing financial transactions, monitoring loan disbursements, and assisting in achieving organizational objectives. The successful candidate will also coordinate with team members to optimize efficiency and provide excellent customer service.

Qualifications

• Strong communication skills, interpersonal skills, and the ability to build relationships with clients and team members
• Basic understanding of financial services, operational tasks, and handling documentation
• Attention to detail, record-keeping, and compliance with policies and procedures
• Proactive problem-solving and time management abilities
• Ability to work effectively in an on-site team environment
• Proficiency in using basic computer applications such as MS Office
• Prior experience in microfinance or financial services is a plus
• Bachelor's degree or equivalent qualifications in a related field such as Finance, Business Administration, or Commerce